Try a different web browser i.e. Chrome, Internet Explorer, Edge, Firefox Try pinging the web page i.e. ping scomis.org and see if it gets a response and resolved to an IP address (Reply from 37.128.134.205: bytes=32 time=12ms TTL=54). If there is no IP address, there may be a problem with the DNS/Hosts file which is usually…
McAfee Virus Scan is due for end of life 31/12/2021. Please ensure you have updated your antivirus before then. Depending on how it was installed, the settings for McAfee Anti-Virus software may not be optimally configured for the best protection. For this reason, you can check the settings as per the instructions below. Accessing the…
To resolve this issue you have to remove the info from the SIMSOffline section of the connect.ini on the affected workstations. Once this is done; login to SIMS, select either of the databases on the drop down option and login – it then logs onto the database that was selected and the connect.ini is updated…
SIMS Database failing to backup and the following shows in the log file: 12-11-2016 10:47:47 Starting backup of database: sims UAC OS Detected Backing Up database using DBAttach Method Exception attempting to create backup. Expected backup file not found. Backup not completed. To resolve this you will need to recreate the backup entry in the Scomis…
To change to a left handed mouse click within the Hosted Environment, a shortcut will need to be added to the user’s profile. A member of staff with User Management permissions in SIMS will need to add the shortcut by opening the TS Shortcuts tool found within the User Management tab. The Swap Mouse Buttons…
A fault was identified with the Scomis Backup Control utility which results in a SIMS .net database backup not functioning as expected. The fault has been tracked to a database version name change as a result of the Capita SIMS upgrade. A update to Backup Control has been issued and is available for download using…
What is CryptoLocker/Wannacry? CryptoLocker/Wannacry is a malicious program that when installed will encrypt important files and documents on your computer making them unusable, and then demand payment to restore access to them. Once your files have been encrypted by CryptoLocker/Wannacry they are not recoverable by any means other than paying the money demanded. Even if…
How to connect to an iPad to a Wi-Fi or Wireless Network To connect your iPad to a wireless network : 1) Start the iPad. 2) Tap on the Settings icon… 3) Once in the settings application, you will be in the screen shown below, tap on the Wi-Fi category to get to the screen…
You may encounter the following error relating to various websites you try and open – Since the site is trusted, you may not want to bother with having to click YES every time you visit it? You can disable this message by doing the following – 1. In Internet Explorer, click Tools > Internet Options….
Torbay Council Intranet is called Insight. Also the telephone directory is called corp-toad2.
To access these sites (if you do not have access already) you will have to do the following:
Go to My Computer or Computer if it is Windows 7
Click C: drive
Open Windows folder
Please note – Microsoft will no longer offer security fixes for Windows 7 from January 2020, upgrade to Windows 10 as soon as possible. Click on the Start button. Click on Devices and Printers. Select the printer you would like to test by clicking on it once, using the right hand mouse button click over…
If you are experiencing difficulty accessing internal DCC private pages e.g Model Policies or link to finance pages, follow the below instructions to enable access…
After succesfully migrating to SQL2008 a school using SLG hosted by ScoMIS needs to carry out the following steps…