18 Dec 2017
An error has occurred downloading files, error: The server was unable to process the request due to an internal error This was resolved by AVCO at their end. kb19822
1 Apr 2016
Files for reconciliation should be downloaded to the \Sims\Transfer\In folder but must be in the format required for FMS. North Somerset use the format YY_1234R.12A If there is only one file to…
13 Jun 2012
When using Teachernet or Collect with SIMS on Hosted Applications you must use the links from the left hand panel on SIMS to access them, other wise you will not be able to import and…
24 Jan 2012
Academy schools have a different start of financial year than state schools. Therefore when using the Claims application to generate a claim, the claim period will be wrong. A new version of…
12 Dec 2011
This may be due to firewall issues. Please check with your Local Authority and/or internet provider (SWGfL) that they have not made any changes which will affect your school. kb3405 Reviewed 18/02/2015
4 May 2011
The sco_apps database is used by all of the Scomis applications. Like the SIMS and FMS databases, it needs to be attached by a specific application to ensure that user ID's and…
31 Mar 2011
Check the settings on your PC. 1. Is the system date correct on bottom right hand corner? If not edit by right clicking on it and choosing adjust date/time 2. Check in…
10 Aug 2010
Some of the communities have paths which can be changed, others such as DTCS Finance are enforced. If the browse button at the bottom of the screen is available then click on…
Does it appear on the screen with No in the 'cent' column? If so there is an incorrect LEA reference in the supplier details so it will not be centrally paid. Go…
Did you add them on a Leadership (LD) or Advanced Skills (AT) Service Term? If so you will need to edit the record to use Teachers Upper service term instead as the…
2 Aug 2010
There are two places where this information needs adding after it has been agreed with the Local Authority. 1. In FMS>Focus>General Ledger>Petty Cash click on + then reimbursement enter the extra amount…
25 May 2010
To change any of the automatic details on the claims letters: 1. Go to DCC Applications>Claims Transfer option 2. Choose File>Set Parameters. You can change any of the details here. kb881 Last reviewed…
Just do it in exactly the same way you would normally. 1. You will be able to see the entries already made but the software won't let you authorize the old claims…
It is only available to users with system manager rights to DCC/Plymouth Applications. 1. Log into Claims Preparation(or Petty cash authorization)>User> User Setup. 2. Click on New this enables the controls in…
This may be due to several things, often just because the program is open more than once. 1. Try closing all the data transfer and internet windows then go to DCCApplications>Reformat for…
19 Apr 2010
Getting several errors in DCC applications 117- file opening error - 152 system error- 104- database connection error This is due to the program being open too long and timing out or…
Should you have gone to AnyComms via the client or can see the files in either: DTSApps\Simsf or AnyComms\InBox then you need to go to: DCCApplications>Reformat for FMS Click on the cross to…