24 Jan 2012
Academy schools have a different start of financial year than state schools.  Therefore when using the Claims application to generate a claim, the claim period will be wrong. A new version of…
12 Dec 2011
This may be due to firewall issues. Please check with your Local Authority and/or internet provider (SWGfL) that they have not made any changes which will affect your school. kb3405   Reviewed 18/02/2015
4 May 2011
The sco_apps database is used by all of the Scomis applications.  Like the SIMS and FMS databases, it needs to be attached by a specific application to ensure that user ID's and…
31 Mar 2011
Check the settings on your PC. 1. Is the system date correct on bottom right hand corner? If not edit by right clicking on it and choosing adjust date/time 2. Check in…
10 Aug 2010
Some of the communities have paths which can be changed, others such as DTCS Finance are enforced. If the browse button at the bottom of the screen is available then click on…
Did you add them on a Leadership (LD) or Advanced Skills (AT) Service Term?  If so you will need to edit the record to use Teachers Upper service term instead as the…
If you are a Devon school this cannot be done locally.  This is because most schools only have one user login 'Office'. 1. Please fax or email an official request from the…
2 Aug 2010
There are two places where this information needs adding after it has been agreed with the Local Authority. 1. In FMS>Focus>General Ledger>Petty Cash  click on + then reimbursement enter the extra amount…
It is only available to users with system manager rights. 1. Log into Claims Preparation(or Monitor or Petty cash authorization)>User> User Setup. 2. Click on New this enables the controls in the…
This may be due to several things, often just because the program is open more than once. 1. Try closing all the data transfer and internet windows then go to DCCApplications>Reformat Previously…
19 Apr 2010
Getting several errors in Securenet 117- file opening error-  152 system error- 104- database connection error This is due to the program being open too long and timing out. To correct this:…