18 Dec 2017
An error has occurred downloading files, error: The server was unable to process the request due to an internal error This was resolved by AVCO at their end.   kb19822  
13 Jun 2012
When using Teachernet or Collect with SIMS on Hosted Applications you must  use the links from the left hand panel  on SIMS to access them, other wise you will not be able to import and…
24 Jan 2012
Academy schools have a different start of financial year than state schools.  Therefore when using the Claims application to generate a claim, the claim period will be wrong. A new version of…
12 Dec 2011
This may be due to firewall issues. Please check with your Local Authority and/or internet provider (SWGfL) that they have not made any changes which will affect your school. kb3405   Reviewed 18/02/2015
4 May 2011
The sco_apps database is used by all of the Scomis applications.  Like the SIMS and FMS databases, it needs to be attached by a specific application to ensure that user ID's and…
31 Mar 2011
Check the settings on your PC. 1. Is the system date correct on bottom right hand corner? If not edit by right clicking on it and choosing adjust date/time 2. Check in…
10 Aug 2010
Some of the communities have paths which can be changed, others such as DTCS Finance are enforced. If the browse button at the bottom of the screen is available then click on…
Did you add them on a Leadership (LD) or Advanced Skills (AT) Service Term?  If so you will need to edit the record to use Teachers Upper service term instead as the…
2 Aug 2010
There are two places where this information needs adding after it has been agreed with the Local Authority. 1. In FMS>Focus>General Ledger>Petty Cash  click on + then reimbursement enter the extra amount…
It is only available to users with system manager rights to DCC/Plymouth Applications. 1. Log into Claims Preparation(or Petty cash authorization)>User> User Setup. 2. Click on New this enables the controls in…
19 Apr 2010
Getting several errors in DCC applications 117- file opening error - 152 system error- 104- database connection error This is due to the program being open too long and timing out or…