20 Jan 2015
Google and SWGfL Internet Filtering Changes Google searches utilise encryption technologies for added security and where this has previously been optional, it will be made mandatory by them in early February 2015.…
15 Jan 2013
The DCC Policy for workstations with access to sensitive or restricted material: Password protected screen savers (with a 10 minute inactivity time lock) should be applied.  This should be done on all…
22 Jun 2011
If you are getting an error when trying to import a custom setting in the Configuration Settings: "Critical Error, Error uploading custom setting:Object variable or with block variable not set" Check that…
21 Oct 2010
This FAQ details which operating systems are supported under the antivirus scheme software. Please see: Supported environments for VirusScan Enterprise on Microsoft Windows - https://kc.mcafee.com/corporate/index?page=content&id=KB51111 Note: Apple OSX, Ubuntu or any other…
Advice specific to RM networks on using the Scomis antivirus scheme software For RM CC3 / CC4 networks we have created an updated package for McAfee VirusScan 8.7i.  This package can upgrade…
12 May 2010
Adobe Flash Player is an activeX control that is required for many multimedia websites and CD-ROM titles.  Microsoft Windows XP on CC3 networks build with version 6 of Flash Player installed (Please…
If you try to run a shockwave flash file (.swf) from a website in Internet Explorer 7 or 8, it may fail to run and you will only see a blank page…
22 Feb 2010
If the school are using the RM Server Backup then the RM CC4 Management Console databases are normally backed up daily, however if the school are using a Remote Backup solution then…
7 Aug 2009
First the new printer will need to be assigned an IP address. In order to do this you should consult the user guide for that printer type. Start > Printers & Faxes…
Is there an error message or red/amber LED on the printer? YES – Obtain printer make and model and approximate age Re-seat the printer cartridge(s) and ensure there are no paper jams…