Cannot load or display internet web page

Try a different web browser i.e. Chrome, Internet Explorer, Edge, Firefox Try pinging the web page i.e. ping scomis.org and see if it gets a response and resolved to an IP address (Reply from 37.128.134.205: bytes=32 time=12ms TTL=54). If there is no IP address, there may be a problem with the DNS/Hosts file which is usually…

Clear print queue/print queue stuck

Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: NOTE This will delete all print…

How to add a new Windows user – Windows 7

Please note Windows 7 will no longer be supported from January 2020  – customers are advised to upgrade to Windows 10 – https://faq.scomis.org/kb24897/ The following steps explain how to create a new user on a Windows 7 operating system: Press Start, right hand mouse click on Computer and click on Manage. You will then be presented…

Setting the Proxy Server in Internet Explorer

In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server.   To do this: Open Internet Explorer  Click the Tools button, and then click Internet Options. Click the Connections tab, and then click LAN settings. Select the Use…

CryptoLocker/Wannacry Malware

What is CryptoLocker/Wannacry? CryptoLocker/Wannacry is a malicious program that when installed will encrypt important files and documents on your computer making them unusable, and then demand payment to restore access to them. Once your files have been encrypted by CryptoLocker/Wannacry they are not recoverable by any means other than paying the money demanded. Even if…

How do I tell if I have Java installed and what version I have?

How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on the bottom left of the screen and select Control Panel from the menu. Select Programs. Select Program and Features. If Java is installed…

How to Map Network Drive in Windows 7

Please note – Microsoft will no longer offer security fixes for Windows 7 from January 2020, upgrade to Windows 10 as soon as possible. Open Windows Explorer by double clicking on the Computer icon on the Desktop. Click on Tools menu and select Map Network Drive… option as shown above. If this Menu does not…

How do I open an Elevated Command Prompt?

I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with the machine. Type cmd.exe into the search box on the Start menu. Right click on it and choose Run As or Run As…

How do i check if i have Windows 7 32bit or Windows 7 64bit operating system?

Take the following steps to establish if you have Windows 7 , 64bit or Windows 7 32bit operating system Click Start Right click on Computer Choose Properties Within this section it should say System Type and this will show if you have a 32bit machine or 64bit machine.   Alternatively, if you are using Windows XP, Windows…

TroubleShooting SIMS .net Access

If you are having problems accessing SIMS, try looking at the following points. Ensure the firewall is disabled and the MSSQLSIMS service is running Make sure the correct TCP/IP settings are set in SQL 2005 Go to Start – Programs – SQL Server – SQL Server Configuration Manager Open SQL Server 2008 Network Configuration – Protocols for SIMS2008…

FCRCHPerms

Fixing problems using Claims Preparation (CLM) following a database move.

Disabling UAC in Windows

The UAC – or User Access Control – is a feature of Windows7 & Vista to help protect you against Malware.