24 Dec 2015
The following steps explain how to create a new user on a Windows 7 operating system: Press Start, right hand mouse click on Computer and click on Manage. You will then be presented…
9 Sep 2014
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server.   To do this: Open…
4 Jul 2014
Problem: When trying to attach a file within Easymail a message pops up saying " Is not accessible", but you can access the drives within Windows Explorer.   Resolution: This happens when…
20 Nov 2013
What is CryptoLocker? CryptoLocker is a malicious program that when installed will encrypt important files and documents on your computer making them unusable, and then demand payment to restore access to them.…
19 Nov 2013
Java 6 Vulnerability Scomis are being contacted by an increasing number of schools who have had their computers infected with malware. This coincides with the discovery of vulnerability within Java 6 which…
10 Sep 2013
When looking in the Devices and Printers section of the Control Panel (or from the Start Menu) the page takes a long time to load and shows 0 items. A common fix…
15 Jan 2013
Open Windows Explorer by double clicking on the Computer icon on the Desktop. Click on Tools menu and select Map Network Drive… option as shown above. If this Menu does not show…
12 Jan 2012
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with…
5 May 2011
Log on to FMS with sufficient permissions to manage users. From the menu choose Tools | Manage Users. A window like the one below should appear listing your users of FMS The…
The Scomis_apps database is the new name for P7_Contracts database. This means that the database no-longer contains disposable data and must be migrated to new servers as part of a server move.…
The Scomis backup control program helps to manage the scheduled backup of SQL attached databases. Ensure that a Windows user account called Backup exists on the workstation and is a member of…
If you are having problems accessing SIMS, try looking at the following points. Ensure the firewall is disabled and the MSSQLSIMS service is running Make sure the correct TCP/IP settings are set…
On the workstation, create a batch file C:\MapDrives.bat Edit the file so it reads as: NET USE G: \\%computername%\Public NET USE F: \\%computername%\Whole If you are accessing a specific server, change the…
The Windows 7 firewall helps to keep your computer a little more secure, however it will need to be configured to allow File and Printer sharing as well as allowing SQL traffic…
4 May 2011
The Common Start Menu is a version of the All Programs that is displayed to every user of the computer. On Windows XP the Common Start Menu folder used to be stored…
Windows 7 is configured to save power by switching off, going into standby or hibernation after a set idle time.  In a Workstation Server environment this would cause problems for remote workstations…
The SIMS Document Management Server stores documents that are created as part of SIMS in a store separate from the SIMS database.  The Document Management Server (DMS) runs as a Windows Service…
3 May 2011
When connecting a hard disk drive to a computer, Windows will automatically assign a drive letter.  However you may need to specifically name a drive to ensure consistency when working with files. Click Start…
The Scomis workstation server shares files across the network using a standard share arrangement. Servers will typically have a WHOLE and PUBLIC folder available for network users to connect to.  These are…
Windows Update is usually configured to check for updates at least once a week.  However you may need to run Windows Update manually from time to time. Click Start Type "Windows Update"…
By default, Windows 7 will not display hidden or system (super hidden) files.  This is done to prevent users from accidentally deleting System files.  However more advanced users may require the ability…
By default Windows 7 will use a Wizard to assist sharing folders with other users on the local network, however the wizard does not assign the correct permissions rendering the folder difficult…
21 Feb 2011
How to add the mapped drives required for SIMS & FMS to an admin workstation and/or fileserver.   Left click on "Start" Select Computer in "Start menu" Left click on Map network…
9 Feb 2011
Changing file viewing options in Windows7 How to check that hidden files and folders, along with known file extensions, are displayed. Right Click on Start and open the Windows Explorer Press the…
The UAC – or User Access Control - is a feature of Windows 7 to help protect you against Malware. It can be disabled, but this is a potential security risk, and…