7 Jun 2018
Try a different web browser i.e. Chrome, Internet Explorer, Edge, Firefox Try pinging the web page i.e. ping scomis.org and see if it gets a response and resolved to an IP address (Reply…
5 Jun 2018
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the…
24 Dec 2015
Please note Windows 7 will no longer be supported from January 2020 – customers are advised to upgrade to Windows 10 - https://faq.scomis.org/kb24897/ The following steps explain how to create a new…
9 Sep 2014
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server. To do this: Open…
20 Nov 2013
What is CryptoLocker/Wannacry? CryptoLocker/Wannacry is a malicious program that when installed will encrypt important files and documents on your computer making them unusable, and then demand payment to restore access to them.…
19 Nov 2013
How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on…
10 Sep 2013
Please note - Microsoft will no longer offer security fixes for Windows 7 from January 2020, upgrade to Windows 10 as soon as possible. When looking in the Devices and Printers section…
15 Jan 2013
Please note - Microsoft will no longer offer security fixes for Windows 7 from January 2020, upgrade to Windows 10 as soon as possible. Open Windows Explorer by double clicking on the…
12 Jan 2012
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with…
22 Dec 2011
Take the following steps to establish if you have Windows 7 , 64bit or Windows 7 32bit operating system Click Start Right click on Computer Choose Properties Within this section it should say…
5 May 2011
Log on to FMS with sufficient permissions to manage users. From the menu choose Tools | Manage Users. A window like the one below should appear listing your users of FMS The…
The Scomis_apps database is the new name for P7_Contracts database. This means that the database no-longer contains disposable data and must be migrated to new servers as part of a server move.…
The Scomis backup control program helps to manage the scheduled backup of SQL attached databases. Ensure that a Windows user account called Backup exists on the workstation and is a member of…
If you are having problems accessing SIMS, try looking at the following points. Ensure the firewall is disabled and the MSSQLSIMS service is running Make sure the correct TCP/IP settings are set…
On the workstation, create a batch file C:\MapDrives.bat Edit the file so it reads as: NET USE G: \\%computername%\Public NET USE F: \\%computername%\Whole If you are accessing a specific server, change the…
The Windows 7 firewall helps to keep your computer a little more secure, however it will need to be configured to allow File and Printer sharing as well as allowing SQL traffic…
4 May 2011
The Common Start Menu is a version of the All Programs that is displayed to every user of the computer. On Windows XP the Common Start Menu folder used to be stored…
Windows 7 is configured to save power by switching off, going into standby or hibernation after a set idle time. In a Workstation Server environment this would cause problems for remote workstations…
The SIMS Document Management Server stores documents that are created as part of SIMS in a store separate from the SIMS database. The Document Management Server (DMS) runs as a Windows Service…
The FCRCHPerms application assigned additional permissions in the SIMS .net database that is required for Claims (CLM) to function correctly. Failure to run the FCRCHPerms application will cause Claims to generate an…
3 May 2011
When connecting a hard disk drive to a computer, Windows will automatically assign a drive letter. However you may need to specifically name a drive to ensure consistency when working with files. Click Start…
The Scomis workstation server shares files across the network using a standard share arrangement. Servers will typically have a WHOLE and PUBLIC folder available for network users to connect to. These are…
Windows Update is usually configured to check for updates at least once a week. However you may need to run Windows Update manually from time to time. Click Start Type "Windows Update"…
By default, Windows 7 will not display hidden or system (super hidden) files. This is done to prevent users from accidentally deleting System files. However more advanced users may require the ability…
By default Windows 7 will use a Wizard to assist sharing folders with other users on the local network, however the wizard does not assign the correct permissions rendering the folder difficult…
9 Feb 2011
Changing file viewing options in Windows How to check that hidden files and folders, along with known file extensions, are displayed. Open Control Panel (Windows 10 type Control Panel in the Search Box…
UAC – or User Access Control - is a feature of Windows to help protect against Malware. It can be disabled, but this is a potential security risk, and you should carefully consider all…
How to Check Simple File Sharing is Disabled in Windows Open Control Panel (Windows 10 type Control Panel in the Search Box and open – Windows 7 Click the Start button and Select…
28 Jan 2011
To download FileZilla - Go to: http://filezilla-project.org/download.php Choose the first option to download then click Save file. To install FileZilla: Run the setup program, and follow the onscreen instructions. The default installation…