15 Jan 2013
The DCC Policy for workstations with access to sensitive or restricted material: Password protected screen savers (with a 10 minute inactivity time lock) should be applied.  This should be done on all…
1 Oct 2012
Use of this procedure is entirely at your own risk This procedure and the application “Safetech” if used incorrectly can and will cause irrecoverable data loss How to: EMERGENCY Recovery Procedure Problem/Cause:…
12 Jan 2011
Problem: During the installation routing you may receive an error stating: "Cannot check for version of this installer.  Required whitespace was missing" which will look something like: Cause: The installation routine is…
17 Nov 2010
Taken from Appendix A of the deployment documentation... Removing / re-installing the encryption software   Once installed the encryption software cannot be removed by the end user or school.  To remove the…
This is the current Scomis Password Policy (which has been based on the Devon County Council Password Policy) which is applied to the Scomis Managed Services.  We also recommend that schools adopt…
30 Jun 2010
Scenario – A device will not boot and displays an "Isolation period had expired" error message… Note: If you are a customer with this issue please telephone the Service Desk on 01392 385300…
25 Jun 2010
Summary: If you receive an error when attempting to login saying: "The isolation period has expired." you will need to log a call with the Service Desk who will follow this process...…
Note: Don't forget to log a call before re-encrypting a recovered/re-imaged device so that you don't create a duplicate device. Problem: When imaging an encrypted device with WDS you might find that it appears to…