How to export a list of encrypted machine names as a CSV file

Occasionally a school will call and ask for a CSV file that contains a list of all of the encrypted laptops for that school. The following is the steps required to create this report: Log into the Encryption Management Console. To get to the required program press Start – All programs – Mcafee Endpoint Encryption…

Encryption – Unknown username

This FAQ will only need to be followed if there is not a duplicated machine name as per the following FAQ – http://faq.scomis.org/kb14883/   A customer will have created a new user to log onto encryption for a laptop. They then get an error when logging on which says “0xE0010020 unknown user name”. This is caused…

Encryption – Setting a machine to remove encryption from EEM

Removing Encryption from a machine using the Endpoint Encryption Management Console: BEFORE LOGGING INTO THE CONSOLE – Make sure that you receive an email from the user’s school email address as proof they have permission to access the machine Make sure the workstation which is being decrypted is currently switched on and logged in. Log…

Encryption: How To fix bad MBR (Master Boot Record) message after initial installation

Use of this procedure is entirely at your own risk This procedure and the application “Wintech” if used incorrectly can and will cause irrecoverable data loss Howto: fix bad MBR (Master Boot Record) message after initial installation Problem/Cause: We have found the initial installation to be incompatible with some recovery partitions that device vendors use. …

Encryption: How To Recover Data from an Encrypted Device that won’t start

Use of this procedure is entirely at your own risk This procedure and the application “Wintech” if used incorrectly can and will cause irrecoverable data loss Howto: Recover Data from an Encrypted Device that won’t start Problem/Cause: Recovering data from an encrypted laptop, in this scenario you are attempting to recover data from a laptop which…

Encryption – Who can ask for a user recovery

Who in a school can ask for a user recovery, i.e password reset… Ideally the user themselves should ring the Service Desk if they have problems with logging onto their laptop. Where this is not possible and for example a school technician calls on their behalf the user should not divulge their security responses to…

Scomis Password Policy

This is the current DCC Password Policy which is applied to the ScoMIS Managed Services. It is also the password policy which schools are recommended to use…

Encryption – Pre-install routine checks

A number of pre-install checks are made to lessen the risks of problems during installation of the ScoMIS Encryption Service Software.  These happen automatically and depending on their outcome can either be classified as a pass, fail or warning. If a condition fails the installation will not proceed and (for example) you may need to install…