4 Dec 2013
Please note Windows XP is no longer a supported operating system. If you are still using Windows XP you should upgrade or replace your computer. A new exploit has been found within…
15 Jan 2013
The DCC Policy for workstations with access to sensitive or restricted material: Password protected screen savers (with a 10 minute inactivity time lock) should be applied.  This should be done on all…
1 Oct 2012
Use of this procedure is entirely at your own risk This procedure and the application “Safetech” if used incorrectly can and will cause irrecoverable data loss How to: EMERGENCY Recovery Procedure Problem/Cause:…
Use of the Safetech and Wintech Encryption Service Encryption service recovery tools is entirely at your own risk The application “Wintech” & "Safetech" if used incorrectly can and will cause irrecoverable data…
20 Mar 2012
Read this FAQ before installing the Scomis Encryption Service Software onto any HP Powerbook S-series laptops. We have had problems with the software conflicting with the pre-installed HP tools for data security…
12 Jan 2011
Problem: During the installation routing you may receive an error stating: "Cannot check for version of this installer.  Required whitespace was missing" which will look something like: Cause: The installation routine is…
17 Nov 2010
Taken from Appendix A of the deployment documentation... Removing / re-installing the encryption software   Once installed the encryption software cannot be removed by the end user or school.  To remove the…
21 Oct 2010
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen. Be reassured with the fact that all of your data on that device is…
30 Jun 2010
Scenario – A device will not boot and displays an "Isolation period had expired" error message… Note: If you are a customer with this issue please telephone the Service Desk on 01392 385300…
28 Jun 2010
A number of pre-install checks are made to lessen the risks of problems during installation of the ScoMIS Encryption Service Software.  These happen automatically and depending on their outcome can either be classified…
25 Jun 2010
Summary: If you receive an error when attempting to login saying: "The isolation period has expired." you will need to log a call with the Service Desk who will follow this process...…
Note: Don't forget to log a call before re-encrypting a recovered/re-imaged device so that you don't create a duplicate device. Problem: When imaging an encrypted device with WDS you might find that it appears to…