18 Mar 2020
If you bring your school laptop home with you to work on SIMS you will need to turn off your proxy address via Internet Options>Connectivity>LAN Settings in order to login to Hosted…
2 Mar 2020
Protecting, securing and managing access to customer data are critical aspects of the Scomis Hosted Applications service. Some of the key measures utilised to ensure data security are detailed below.... …
This faq details how we backup the Hosted Application Service The whole platform is backed up into the Scomis Remote Backup Service giving you a daily backup for 30 days with a…
28 Feb 2020
Carrier Neutral Connectivity The Scomis Hosted Connector enables Scomis to provide access to hosted services through a second internet service provider in the event of an incident affecting our primary provider.…
20 Feb 2020
After an update to the Scomis WebClient software it may be necessary to clear locally cached internet browser files which will remove any references to expired security certificates used on Scomis servers.…
5 Feb 2020
To enable the SIMS Emergency Beep Alert on the current Scomis Hosted platform please follow the below steps: Run the Scomis Hosted Apps Connector and click on the "Options" menu and then…
18 Nov 2019
If you are logged into Scomis Hosted 2016 and Discover is missing please try the following fix: Open File Manager from the shortcuts. Type in the following replacing * with your username: …
13 Sep 2019
Occasionally the Windows Credentials Store will contain cached Scomis credentials which are no longer valid or are no longer relevant. The Scomis Credentials Store Tidy tool will delete any Scomis Credential from…
26 Jul 2019
Error: Security package error occurred in the transport layer for Windows 10 users trying to connect to Scomis Hosted Applications platform. This issue is affecting Windows 10 users that are connecting to…
6 Dec 2018
Scomis Hosted Application 2016 Service uses Microsoft Remote Desktop Printing.This means that any printers which are used with Scomis Hosted Application Service are required to be Microsoft Certified and Compatible with Microsoft…
26 Sep 2018
Scomis are currently undertaking a major technology refresh across the Hosted Applications platform. Following a successful pilot with a range of schools across our spectrum of customers, we are now undertaking the…
After upgrading to version 6 of the Scomis Hosted Apps connector (to access your hosted SIMS account) you may wonder what has changed… Scomis Hosted Connector v6 release: Version 6 has been built…
20 Sep 2018
Problem: Windows 10 fails to connect to Scomis Hosted Applications (SIMS) Error: RemoteApp Disconnected You may receive the above error on Windows 10 machines after the Creators edition update. Fix: An addition…
30 May 2018
All applications required to run SIMS and FMS are installed on our hosted platform. In addition to this, some third party applications which link with SIMS are installed on our platform,…
11 May 2018
Scomis have reviewed the process of data extractions from SIMS databases by third party applications and in particular by accounts that bypass the sims application (interface) and talk to the sims SQL…
30 Apr 2018
This document is intended to help complete the configuration of Redstor remote backup, by guiding you through the default backup selection process. You should have installed the software using FAQ KB19763 You…
1 Mar 2018
When trying to print from SIMS, the error No Printers Defined appears with the explanation: You do not have any Printers Defined. Please add at least one (1) Printer via the control panel.…
1 Feb 2018
Hosted school - error window "Unable to connect to Truancy Call" Reset the user's profile in the first instance. kb20135
18 Dec 2017
This document will enable you to complete the installation and configuration of the Redstor backup client on your computer. You should have already followed the instructions in FAQ KB19763 to install…
This document will enable you to Test your connectivity to the Redstor servers Install the client software for the scomis Remote Backup software The required files are available on the Scomis /…
10 Nov 2017
As part of an upgrade to the Scomis Remote Backup Service we will be migrating customers’ backups from our Devon based datacentres to Redstor’s UK based datacentres. For information Attix is now…
8 Nov 2017
What if I want to backup more data? Under our improved service many customers will wish to protect more of their data with us - as the more data a customer protects…
11 Aug 2017
When printing barcodes from PS Financials the Dymo printer produces one label showing a barcode and one blank label. To stop this issue you have to set the Dymo printer as the…
23 Jun 2017
The backup selection tab displays which files/folders on your workstation are being backed up. To view this, open the Redstor backup console To do this, either: (a) Right mouse click on the Redstor…
19 Jun 2017
This is a file which Schoolcomms sometimes request from a school. It can be found using File Manager in:- F:\Public\SchoolComms\Schoolcomms\hosted username\ Take the most up to date log file (currently sclog-9.6K.log) …
24 May 2017
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our…
9 Jan 2017
In order to publish reports in SLG the required year needs to be present To add an academic year go to Tools>Lookups>Maintain Search for SLG Document Category and add a New Academic…
2 Dec 2016
When printing labels from PS Financials on Scomis Hosted Applications to your Zebra Label Printer you have an issue where the bar-code is printed incorrectly and is unreadable. If this happens please…
29 Nov 2016
Impact: If you haven't updated your school firewall and filtering products you may lose access to the service in the event of a problem with one of our providers. Detail: In the…
7 Jun 2016
The Explorer window along with Open and Save dialog boxes features a Favourite Links section. This essentially contains short cuts to frequent locations. Normally users can create a shortcut to this location…