30 May 2018
All applications required to run SIMS and FMS are installed on our hosted platform. In addition to this, some third party applications which link with SIMS are installed on our platform,…
11 May 2018
Scomis have reviewed the process of data extractions from SIMS databases by third party applications and in particular by accounts that bypass the sims application (interface) and talk to the sims SQL…
30 Apr 2018
This document is intended to help you complete the configuration of your Redstor remote backup system. by guiding you through the default backup selection process. You should already have installed the software…
1 Mar 2018
When trying to print from SIMS, the error No Printers Defined appears with the explanation: You do not have any Printers Defined. Please add at least one (1) Printer via the control panel.…
1 Feb 2018
Hosted school - error window "Unable to connect to Truancy Call" Reset the user's profile in the first instance. kb20135
18 Dec 2017
This document will enable you to complete the installation and configuration of the Redstor backup client on your computer. You should have already completed the instructions laid out in kb19763 to…
This document will enable you to Test your connectivity to the Redstor servers Install the client software for the scomis Remote Backup software Connect the software to the storage servers. You can…
13 Dec 2017
Scomis User Groups Autumn Term 2017, please find below useful links and demonstrations. Service Report The Summer Term 2017 Scomis Service Report was presented and Scomis Performance against Key Performance Indicators were…
10 Nov 2017
As part of an upgrade to the Scomis Remote Backup Service we will be migrating customers’ backups from our Devon based datacentres to Redstor’s UK based datacentres. For information Attix is now…
8 Nov 2017
What if I want to backup more data? Under our improved service many customers will wish to protect more of their data with us - as the more data a customer protects…
11 Aug 2017
When printing barcodes from PS Financials the Dymo printer produces one label showing a barcode and one blank label. To stop this issue you have to set the Dymo printer as the…
13 Jul 2017
Problem You noticed your remote backup application icon of software changed from being branded Attix to Redstor New tray icon New Old New splash screen New Application branding Cause As part of…
23 Jun 2017
The backup selection tab displays which files/folders on your workstation are being backed up. To view this, open the Redstor backup console To do this, either: (a) Right mouse click on the Redstor…
19 Jun 2017
This is a file which Schoolcomms sometimes request from a school. It can be found using File Manager in:- F:\Public\SchoolComms\Schoolcomms\hosted username\sclog-9.5 KB18893
24 May 2017
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our…
19 Apr 2017
Problem Microsoft have recently released a large update to Windows 10 called Creators Edition (v1703) Unfortunately if you had installed this update you would no longer be able to connect to the…
9 Jan 2017
In order to publish reports in SLG the required year needs to be present To add an academic year go to Tools>Lookups>Maintain Search for SLG Document Category and add a New Academic…
2 Dec 2016
When printing labels from PS Financials on Scomis Hosted Applications to your Zebra Label Printer you have an issue where the bar-code is printed incorrectly and is unreadable. If this happens please…
30 Nov 2016
If you decide to no longer include the Data Collection Sheet on the Sims Learning Gateway, please follow the instructions below: On the "My Children" dashboard and "Student" dashboard page go to the Site Actions tab…
The SLG Site Usage Report allows the School Administrator of SLG to view the number of times parents and students log into SLG and how frequently they log on. To view this report: Log into…
29 Nov 2016
Impact: If you haven't updated your school firewall and filtering products you may lose access to the service in the event of a problem with one of our providers. Detail: In the…
7 Jun 2016
The Explorer window along with Open and Save dialog boxes features a Favourite Links section. This essentially contains short cuts to frequent locations. Normally users can create a shortcut to this location…
5 May 2016
Protecting, securing and managing access to customer data are critical aspects of the Scomis Hosted Applications service. Some of the key measures utilised to ensure data security are detailed below.... This…
9 Mar 2016
If you host your PS Financials system with the Scomis Hosted Application Service this FAQ details setting up a new user of the system. Scomis are happy to help with any of…
8 Mar 2016
After upgrading to version 5.42 of the Scomis Hosted Apps connector (to access your hosted SIMS account) you may wonder what has changed... Scomis Hosted Connector v5.42 release: Version 5.42 has…
24 Feb 2016
Important - this web access portal has been developed specifically for Chromebook access to the Scomis Hosted Applications platform. Beta phase for HTML5 web portal access is now closed to new customers. If…
22 Dec 2015
Besides a user proxy which may be accessed via Internet Explorer>Tools>Internet Options there may be a proxy set on the machine itself. To find out open a command prompt and type:- netsh winhttp…
18 Nov 2015
The PS Financials Document Imaging Suite enables you to print a bar code on a label, attach this to a document which is then scanned in and automatically filed into the system.…
8 Oct 2015
It is possible to connect to the Scomis Hosted Application Service (Hosted SIMS) using an Android devices from home or in school using the Microsoft Remote Desktop client. NOTE: Capita SIMS .net…
29 Sep 2015
If no one in school has access to add new users to Scomis hosted applications / hosted SIMS service, we are able to do this on your behalf. This may include SIMS…