26 Sep 2018
Scomis are currently undertaking a major technology refresh across the Hosted Applications platform. Following a successful pilot with a range of schools across our spectrum of customers, we are now undertaking the…
After upgrading to version 6 of the Scomis Hosted Apps connector (to access your hosted SIMS account) you may wonder what has changed… Scomis Hosted Connector v6 release: Version 6 has been built…
1 Mar 2018
When trying to print from SIMS, the error No Printers Defined appears with the explanation: You do not have any Printers Defined. Please add at least one (1) Printer via the control panel.…
1 Feb 2018
Hosted school - error window "Unable to connect to Truancy Call" Reset the user's profile in the first instance. kb20135
18 Dec 2017
  This document will enable you to complete the installation and configuration of the Redstor backup client on your computer. You should have already followed the instructions in FAQ KB19763 to install…
13 Dec 2017
Scomis User Groups  Autumn Term 2017, please find below useful links and demonstrations. Service Report The Summer Term 2017 Scomis Service Report was presented and Scomis Performance against Key Performance Indicators were…
11 Aug 2017
When printing barcodes from PS Financials the Dymo printer produces one label showing a barcode and one blank label. To stop this issue you have to set the Dymo printer as the…
13 Jul 2017
Problem You noticed your remote backup application icon of software changed from being branded Attix to Redstor New tray icon New  Old  New splash screen New Application branding Cause As part of…
23 Jun 2017
The backup selection tab displays which files/folders on your workstation are being backed up. To view this, open the Redstor backup console To do this, either: (a) Right mouse click on the Redstor…
24 May 2017
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our…
9 Jan 2017
In order to publish reports in SLG the required year needs to be present To add an academic year go to Tools>Lookups>Maintain Search for SLG Document Category and add a New Academic…
2 Dec 2016
When printing labels from PS Financials on Scomis Hosted Applications to your Zebra Label Printer you have an issue where the bar-code is printed incorrectly and is unreadable. If this happens please…
30 Nov 2016
If you decide to no longer include the Data Collection Sheet on the Sims Learning Gateway, please follow the instructions below: On the "My Children" dashboard and "Student" dashboard page go to the Site Actions tab…
The SLG Site Usage Report allows the School Administrator of SLG to view the number of times parents and students log into SLG and how frequently they log on. To view this report: Log into…
7 Jun 2016
The Explorer window along with Open and Save dialog boxes features a Favourite Links section.  This essentially contains short cuts to frequent locations.  Normally users can create a shortcut to this location…
9 Mar 2016
If you host your PS Financials system with the Scomis Hosted Application Service this FAQ details setting up a new user of the system. Scomis are happy to help with any of…
8 Mar 2016
After upgrading to version 5.42 of the Scomis Hosted Apps connector (to access your hosted SIMS account) you may wonder what has changed...   Scomis Hosted Connector v5.42 release: Version 5.42 has…
22 Dec 2015
Besides a user proxy which may be accessed via Internet Explorer>Tools>Internet Options there may be a proxy set on the machine itself. To find out open a command prompt and type:- netsh winhttp…