4 Aug 2020
Introducing the Hosted User Management App The Hosted Applications Service User Management tools have been refreshed, with tighter intergration with SIMS.net as well as adding a few new features.  The aim of…
18 Mar 2020
If you bring your school laptop home with you to work on SIMS you will need to turn off your proxy address via Internet Options>Connectivity>LAN Settings in order to login to Hosted…
2 Mar 2020
Protecting, securing and managing access to customer data are critical aspects of the Scomis Hosted Applications service.  Some of the key measures utilised to ensure data security are detailed below....    …
This faq details how we backup the Hosted Application Service The whole platform is backed up into the Scomis Remote Backup Service  giving you a daily backup for 30 days with a…
28 Feb 2020
  Carrier Neutral Connectivity The Scomis Hosted Connector enables Scomis to provide access to hosted services through a second internet service provider in the event of an incident affecting our primary provider.…
20 Feb 2020
After an update to the Scomis WebClient software it may be necessary to clear locally cached internet browser files which will remove any references to expired security certificates used on Scomis servers.…
5 Feb 2020
To enable the SIMS Emergency Beep Alert on the current Scomis Hosted platform please follow the below steps: Run the Scomis Hosted Apps Connector and click on the "Options" menu and then…
18 Nov 2019
If you are logged into Scomis Hosted 2016 and Discover is missing please try the following fix: Open File Manager from the shortcuts. Type in the following replacing * with your username: …
13 Sep 2019
Occasionally the Windows Credentials Store will contain cached Scomis credentials which are no longer valid or are no longer relevant.  The Scomis Credentials Store Tidy tool will delete any Scomis Credential from…
6 Dec 2018
Scomis Hosted Application 2016 Service uses Microsoft Remote Desktop Printing.This means that any printers which are used with Scomis Hosted Application Service are required to be Microsoft Certified and Compatible with Microsoft…
26 Sep 2018
Scomis are currently undertaking a major technology refresh across the Hosted Applications platform. Following a successful pilot with a range of schools across our spectrum of customers, we are now undertaking the…
After upgrading to version 6 of the Scomis Hosted Apps connector (to access your hosted SIMS account) you may wonder what has changed… Scomis Hosted Connector v6 release: Version 6 has been built…
1 Mar 2018
When trying to print from SIMS, the error No Printers Defined appears with the explanation: You do not have any Printers Defined. Please add at least one (1) Printer via the control panel.…
1 Feb 2018
Hosted school - error window "Unable to connect to Truancy Call" Reset the user's profile in the first instance. kb20135
18 Dec 2017
  This document will enable you to complete the installation and configuration of the Redstor backup client on your computer. You should have already followed the instructions in FAQ KB19763 to install…
11 Aug 2017
When printing barcodes from PS Financials the Dymo printer produces one label showing a barcode and one blank label. To stop this issue you have to set the Dymo printer as the…
23 Jun 2017
The backup selection tab displays which files/folders on your workstation are being backed up. To view this, open the Redstor backup console To do this, either: (a) Right mouse click on the Redstor…
19 Jun 2017
This is a file which Schoolcomms sometimes request from a school. It can be found using File Manager in:- F:\Public\SchoolComms\Schoolcomms\hosted username\ Take the most up to date log file (currently sclog-9.6K.log)  …
24 May 2017
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our…