Following the 2024 Spring Upgrade the Quick Letter Template has been updated. If you are using Quick Letter for the first time please also read: https://faq.scomis.org/kb6470/ This has been applied to the Scomis Hosted Platform, however users will need to carry out the following actions: Hosted Schools: Schools which use their own customised Quick Letter…
Trellix AV Bundle Download – Standalone Installable Release (Password Protected, please contact the Scomis Service Desk) This zip file contains the compressed files for Trellix Endpoint Security Standalone Install (ENS) Please read the documentation here : Trellix Agent 5.7 Installation Guide
If you get a “SIMS Command Line Reporter” error when running Parent Pay please check the log files found in : F:\Public\ParentPay\Users\username\Logs\ In the logs it may say the error “Root element is missing.” Please follow the steps to fix this issue: Log into MIS Sync Go to Tools > Settings > SIMS and check…
This article is the accompanying guidance for the Scomis Hosted Post Migration Form. Customers will need to check off this list to confirm that the migration has been completed so that all parties are in agreement for sign-off. This check list will be done by the contact for the school during the migration on the…
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The Scomis Hosted Application Service offers support for a wide range of 3rd party applications which require access to Capita SIMS. Below is an explanation of what is supported and how different applications are supported. While we cannot list all applications, we have done our best to list some common ones below. For a slightly…
Discover icon missing from SIMS. If you are logged into Scomis Hosted 2016 and Discover is missing please try the following fix: Open File Manager from the shortcuts. Type in the following replacing * with your username: C:\Users\***********\Windows\SIMS.INI Example C:\Users\Jill.Foster45\Windows\SIMS.INI The SIMS.ini file will open in notepad. Update the link which says: SIMSDiscoverDirectory=G:\Discover Client\ to:…
15-1-2020 NOTE – Due to a change in the installer for 4Matrix the customer can no longer Update 4Matrix. A request will have to be sent to the Service Desk and updated on a school by school basis. This will be looked into further. A new launcher process has been developed that will put…
Scomis Hosted Application 2016 Service uses Microsoft Remote Desktop Printing.This means that any printers which are used with Scomis Hosted Application Service are required to be Microsoft Certified and Compatible with Microsoft Windows Server 2016.If they are not on the Microsoft certified list, which can be found below, printing from Scomis Hosted may have unpredictable…
If you need assistance on how to use the Egress Application for sending secure emails via Outlook please click the link below to read our guide: Using the Egress Application If you have any questions please call the Scomis Service Desk on 01392 385300 or email us at scomis@devon.gov.uk.
Users may have a problem when opening School Comms within the Scomis Hosted Apps. The application may open the initial screen and then fail to open or not open at all. If this happens the S&N team will need the call to do the following fix: Below is done by S&N: Log in to SIMSNET01…
Note: Please be aware that McAfee VirusScan Enterprise is due to come to end of life on 31st December 2021. Please upgrade your Anti Virus before then McAfee VirusScan Enterprise 8.8 Patch 16 (Installable release) Standalone Patch 16 (Patch only) Mcafee Zip Password: Contact Scomis Service Desk (McAfee License required) Scomis Service Desk email: scomis@devon.gov.uk…
To resolve this issue you have to remove the info from the SIMSOffline section of the connect.ini on the affected workstations. Once this is done; login to SIMS, select either of the databases on the drop down option and login – it then logs onto the database that was selected and the connect.ini is updated…
There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe Senders list. Office 365 If you use Office 365 you can do this by Signing into your Office 365 web app At the…
Once SIMS is setup on Scomis Hosted Apps open SIMS as Scotech. Open System Manager – Manage Users Filter User by Active – Yes Group – Class Password – Encrypted SQL Role – Employee Click Search and then Print Use the default settings and click OK Select All and Paste into a Blank Excel Workbook…
When trying to save changes in Establishment Details you get the message: There is at least one supplier where the order method is set as xml The window will not close unless you cancel and your changes will not be saved. This message appears because eProcurement is not setup for the school. You just either…
It is possible to connect to the Scomis Hosted Application Service (Hosted SIMS) using an Android devices from home or in school using the Microsoft Remote Desktop client. NOTE: Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that all users and devices are covered for remote use rights…
S&N TEAM ONLY – Check with a colleague before doing this If you need to provision a user quickly login to server 10.224.104.176 Under C:\Program Files\SIMS\ADProvision you will find Batch files for each school. Running this Batch file will start the provision. Check before doing this if you are processing several users! To check provisioned users…
The Scomis External Connector Diagnostics tool is located in C:\Support\ after the installation of an External connector. It can alternatively be downloaded directly from here. If you have just installed an external connector and it is not working run this tool. Check IP Addresses:Click on Check IP addresses, if it only shows one address: –…
Sometimes when installing the External Connector you will receive and error asking if the Clock on the computer is incorrect and the install will fail. You may get errors such as the following: “It is possible that your Clock is wrong and doesn’t match the Server Time.” “ERROR – Creating XMLRPC Object” To resolve this check the…
Here is a quick guide document for schools new to the Hosted Application Service. Please download and read this PDF file: Welcome to the Scomis Hosted Application Service
When printing from FMS or SIMS print jobs may come out with the writing, tables and/or Headers/Footers off the edge of the page. To resolve this you will need to check the Printing Preferences on the printer you are using: Outside of Hosted Applications you need to click on your (Windows 7) Start Menu – Devices and…
Should the totals in the Bank Statement Summary report appear to be wrong, the Bank statements balance need to be verified. To do this: Click on Focus – General Ledger – Bank Reconciliation. Then click on the new menu option along the top called “Bank Reconciliation” and click “Verify Balances” (or press the F7 key) Once this…
If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command Button and R on the keyboard then press the power button. Release the keys once the Apple logo appears. Recovery mode should then…
To add shared drives (shares) to your OSX desktop you will need to be connected to the network e.g. school or admin network. You will also need to know the following: name of the computer you are connecting to (e.g. SERVER, SCOSERVER, ADMIN1) and the username and password you use to get access to the…
If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need to set the proxy for Secure Web Sites: Open System Preferences Click on Network Preferences Select your active network connection on the left panel…
If you get the error “invalid Partition Table!” when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all removable or external drives. Restart the computer. Wait for the BIOS status screen to appear. The screen will either have the logo of…
If you want to use the Progress Grids for Early Years Assessment you will need to import the Templates file. To do this go to: Routines – Data In – Assessment – Import Click the browse button and go to the following location: Hosted Schools: F:\Public\AMPA\[REGION]\Assessing Pupil Progress\Grid Templates Non-Hosted Schools: C:\Program Files (x86)\SIMS\SIMS.net\AMPA\[REGION]\Assessing Pupil Progress\Grid…
When trying to open FMS the following message appears: Error Exception in Module Finance.exe at 001870fd. Stack level exceeded in finfunc.p_HandelRedirect This is related to the FMSSQL folder in Program Files and seems to be a corruption in the registry. At this time the only solution is do a System Restore to the last known date FMS was working….
To find out why an order was cancelled you will first need to know the date of when the order was cancelled. The reason why it was cancelled will be what was typed by the user who cancelled the order. Once you know the date: Click Reports -> then General Ledger -> Audit -> Audit Trail…. Enter…