Make sure the file isn’t already in Finest or X drive first and be aware that whichever team has received the file may well resend it as that is the agreed process – this would result in a duplicated rather than missing file number – if this does happen at a later date then the…
Reports>CFR>CFR Report shows Preliminary being available but not Final. Resolution: Final closedown of the relevant financial year needs to take place first. kb23888
Order shows as fully invoiced, not reconciled, but there is no option to cancel or delete. This is due to the cheque processing area not being completed, to resolve use the following steps:- 1 – Cancel the cheque payment under Focus>Accounts Payable>Cheque Processing, 2 – Cancel the invoice under Focus>Accounts Payable>Invoice/Credit Note This should then…
The admission number will no longer exist so it is important to keep a note of it with the school’s official roll book. The path required is Routines>Pupil>Delete Pupil Search for the pupil and use the red cross to delete. kb23531
If presented with a list of staff and it is not possible to chose any of the items on the left:- Try clicking on the Skip button at the bottom right – this should then free up the screen enabling other actions kb22766
This report will run for any students but the effective date must be one when they were on roll at the school. Reports>Attendance (or Lesson Monitor)>Whole Group Pupil (student) Reports>Pupil’s (student’s)School Career Attendance Report Change the Date if necessary, choose the required Group Type and click Search Highlight required pupils and click Print kb22716
Once parents have updated the Data Collection information and submitted it the administrator may access it from their Sims .net Home Page. In order to do this the SLG Alerts panel must be configured onto the Home Page Click on the Alert Type – Data Collection Sheets (it will show how many are available to…
A new (not converting) school had no staff on the reports. There was no actual previous URN to enter as the school didn’t exist. The software doesn’t allow the same number to be entered. It was resolved, however, by entering a zero in the ‘Previous URN Number’ field and the ‘Date Number Changed’ being when the…
If a cheque is cancelled then the corresponding invoice should either be cancelled as well or a new cheque issued depending on the situation. Ensure that all outstanding invoices have been processed via the Cheque or BACS routines – try adding a new run to flag up any remaining. If the invoices need paying or…
This example is for enabling scheduled reports. Go to Focus>System Manager>Manage Groups – Click on New Section 1 – enter a Code and Description eg RepSched and Report Scheduler Section 2 – click the green + to add the required users Section 3 – click on the + to expand Core System>Core>Home Page>Report Execution Manager>execute Scheduled…
A report is available which will output student data held in Sims through Routines>Data Out>Person Data Output. Users will need to be assigned to the Data Protection permission group in System Manager in order to run the report. This can be used in conjunction with other reports and outputs to assist the user to complete any SARs…
1. Focus>Accounts Payable>Cheque Processing. 2. Highlight the cheque run that has the cheque that you wish to cancel and press Enter. 3. This will then take you into the cheque run and then in the top box you will be able to see all the cheques that have been issued. 4. Locate the cheque that…
This section works itself out and cannot be added to manually. To force an item (eg Edit Marks) go to Focus>Attendance>Edit Marks – then close it – a few times and then click the refresh button top right of the Favourite Panel and it will appear kb22125
When using this tool the following rules apply:- Code needs to be no more than 8 characters Descriptions need to be unique kb22102
Usually – check that all the settings in both windows match, if not the files will not compare. Often it is the month or fund which is different so a new file needs to be selected. Rarely – check “Scomis_Apps” database version of the dbo.adopCreateTruncate stored procedure is not out of date (Infrastructure Team will…
InTouch calls this a disclaimer. Please refer to the InTouch User Guide for detailed instructions on how to set up or edit a disclaimer. kb21648
This can be found within the Examinations module under Tools>Component Sitting Integrity Check kb21643 Reviewed 24/5/19 Reviewed 24/5/19
This is due to incomplete, duplicated or multiple entry information in the ‘School History’ section of the student record. If incomplete or duplicated then correct the data and run the report again. If genuinely multiple schools then the report will show a line for each, if this is not what is required then edit the report…
When each student is added to the detention choose the mail button Select Send Later option and enter the day/time required This can be checked by going to Focus>InTouch>Check messages kb20977
This can be done in two ways:- The User may configure their own home page by using the spanner icon in the top right hand corner of the Home Page itself – via this option it is possible to add the panel ‘Messages’ There is a also multi user option which the individual user cannot…
This log is available after importing new Assessment Manager resources via Focus>Assessment>Marksheet entry – usually following an upgrade Click Yes – this can take a long time, do not interrupt it, when finished it will show the activity log Click on Save and choose a location Unless this is manually saved at the time there…
It is sometimes necessary to adjust a petty cash claim which is already posted, for instance when an incorrect VAT code has been used or if the amount has been mistyped. This is possible but care must be taken not to cancel the whole claim in error. Go to Focus>General Ledger>Petty Cash and open the…
Hosted school – error window “Unable to connect to Truancy Call” Reset the user’s profile in the first instance. kb20135
For students without UCI numbers:- 1. Select Tools>Allocate UCI & Exam Numbers. 2. Select the Group required. 3. Highlight the student required 4. Click on the Allocate UCI button. 5. Click Save. This only applies if no exam number is present – the allocate UCI action will populate any student with an existing exam number…
If the emails are not affected then check that the school has sufficient credit to send text messages. Log into http://www.pageone.co.uk/login and check and/or top up SMS credit in order to send text messages. Pageone log in details can be found in Tools>InTouch>Module set up They can be contacted on 0333 200 5033 or via email at customersupport@pageone.co.uk.
Error when trying to delete Linked SEN Document – “There was an error uploading documents!” This occurs because the document itself has been deleted from this record but still remains as a Linked Document. Go to Focus>Student>Student Details Open the student’s record. Click the Linked Documents link and delete the SEN Document. This will no…
1. Go to Focus>Student>Student Details and select the Linked Documents link. Select the applicable Linked Document and click ‘Open’. This will now save the document as a local copy on your machine or open the existing copy you may have. Make any necessary changes to the document and once you are satisfied it is correct, save it. 2. Close the file…
An error has occurred downloading files, error: The server was unable to process the request due to an internal error This was resolved by AVCO at their end. kb19822
Code U showing on the register but not on the summary report. Go to Tools>Setups>Attendance Setup>Codes>Late codes Add the late code as appropriate
School is running a class list in reports but one pupil is missing – the output is mail merge to labels. If this pupil should be the first on the second (or subsequent) pages then check the word template. Remove <<Next Record>> from the last label on the page – save The same issue may…