Hosted Application Service – Backup Processes
This faq details how we backup the Hosted Application Service…
Hosted Applications Service for SIMS – Connectivity Requirements Reminder
If you haven’t updated your school firewall and filtering products you may lose access to the service in the event of a problem with one of our providers.
Protected: Scomis Hosted Application Connector – v513 Failover Connectivity
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Scomis Hosted Application Connector – Error 0003 Missing Hosted Applications GUI Files in $LocalPath
After upgrading to version 5.x of the Scomis Hosted Apps connector from an earlier version, i.e 5.10 to 5.13 you mayreceive the following error…
Scomis Hosted Application Connector / Scomis hosted SIMS – Bandwidth & Internet Connection Requirements
This FAQ attempts to answer one of the most common questions posed by new customers when they are considering moving SIMS from their local set-up in school to be hosted with us…
Scomis Hosted SIMS – Discover Benefits
What is Discover and why would we want to use it?
Scomis Hosted Application Service / hosted SIMS – Remote Access Benefits
How the remote access available to the Hosted Application Service can benefit your school…
Scomis Hosted Application Connector – RM CC4 Package
If you have an RM CC4 network you can download this package to import into your site ready for deployment
Scomis Hosted Apps – Leaving the service
This is the process to carry out when a school is leaving the Hosted Application Service, either to take their data back locally or be migrated onto another service provider.
Scomis Hosted Application Connector – Not Responding
When connecting to the Scomis Hosted Application service you may get an error relating to “Remote Desktop can’t connect to the remote computer”
Scomis Hosted Application Connector – Upgrading / Deploying
In most cases you would be able to deploy the connector across a school by using group policy with the MSI downloadable from http://www.scomis.org/go/hosted
Scomis Hosted Application / Hosted SIMS Connector – v5 What’s new?
After upgrading to version 5 of the Scomis Hosted Apps connector you may wonder what has changed…
Scomis Hosted Application Connector – Remote Desktop can’t connect to the remote computer farm.rdp.scomis.org
When connecting to the Scomis Hosted Application service you may get an error relating to “Remote Desktop can’t connect to the remote computer”
Scomis Hosted Application Connector – Another version of this product is already installed
When installing the Scomis Hosted Apps Connector the installation package will attempt to remove existing versions before completing installation. In some circumstances this will not be possible and you will get an error stating
Scomis Hosted Application Connector (for hosted SIMS) and remote backup – SWGfL School Connectivity Requirements
Connectivity requirements specific to schools on the SWGfL in Devon, Plymouth and Torbay only…
Scomis Hosted Application Connector – Software Restriction Policies / Applocker
If your school network uses Applocker or other Software Restriction Policiy software such as RM CC3/4 you need to be aware of the following…
Scomis Hosted Application Connector – Connection Tester
Built into the Hosted Application Connection is a connection tester that will work through testing the connectivity required for access to our services…
Scomis Hosted Application Connector – Connectivity Requirements
Connectivity requirements for the Scomis Hosted Applications Connector…
Missing Hosted SIMS Shortcut
Your SIMS Terminal Server shortcut has dissapeared from your desktop and start menu…
Scomis Hosted Application Connector – Second Logon Prompt
When logging onto the service through the Connector you may find a second login box asks for your password..
Hosted Applications Bootstrap – 0003 Missing Hosted applications GUI Files in $Local Path
You may get the error “Hosted Applications Bootstrap – 0003 Missing Hosted applications GUI Files in $Local Path” when launching the hosted application connector…
Scomis Hosted Application Connector – Slow Connector Logon
You may find the initial logon to the service through the Hosted Application Connector is slow, on some systems it can take upwards of 60 seconds…
Workaround – characters/words compressed/bunched when printing Exams Marksheets from some network printers
You may have problems with print output from Exams marksheets where the words/characters are bunched together to the point where they are unreadable if your printer is a network printer…
Driverless Printing – Incorrect Print Output / Missing Characters
If you have problems with print output where there are missing characters, i.e the actual printout is missing pieces of information that exist in the on screen report or print preview…
SLG Web Part or pages not working in Homework or other areas (compatibility issue with IE10 & IE11)
If some of the web-parts are not working for a user whether parent or teacher the most likely cause is due to them having upgraded to Internet Explorer 10 or 11 (IE10, IE11).
How to use the SIMS Options Module through the Hosted Application Service (SIMS Terminal Server)
How to use the SIMS Options Module through the Hosted Application Service (SIMS Terminal Server) or locally hosted when using windows authenticated SIMS .net logins…
Default/Extended Screen Saver timeout policy on the Hosted Application Service for SIMS
This article covers the screensaver timeout, that is the length of time a session will receive no input from the user by either the keyboard or the mouse before a password is required to unlock the session.
DCC Screen Saver Policy (Locking workstations when unattended)
This is the current DCC Screen Saver Policy which is applied to the Scomis Managed Services. It is also the password policy which schools are recommended to use…
SQL Server 2008 Setup Error RunDiscoveryAction Failed to retrieve data for this request
If you get this error in your sql setup logs RunDiscoveryAction “Failed to retrieve data for this request”…
Unable to open FMS – Runtime Error 217
Issue: Getting runtime error 217 at 0002659E when logging into FMS Reason: This is caused when their is no printer available to FMS Within the 2016 platform for hosted SIMS, printers are picked up from your Windows settings. Make sure your printers are connected as normal outside of SIMS and then log out of SIMS…