Remote access offers enhanced customer satisfaction, greater efficiency with regards to resolving your issues on first contact and providing our highest level of support when investigating problems. System Requirements for End users These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth…
Trellix AV Bundle Download – Standalone Installable Release (Password Protected, please contact the Scomis Service Desk) This zip file contains the compressed files for Trellix Endpoint Security Standalone Install (ENS) Please read the documentation here : Trellix Agent 5.7 Installation Guide
When configuring an email application to use the Scomis/SWGfL Smart hosts, it is essential that you check that your Domain SPF Record allows Scomis to send email on behalf of your email domain. SPF, or Sender Protection Framework, as a system that prevents unauthorised computers from sending email from your internet domain name. This significantly…
Before users on your network will be able to access Google Drive and Google Docs editors, your firewall rules should connect to the following hosts and ports. Otherwise, users may be blocked or denied access from these services. For the following hosts, [N] means any single decimal digit and * means any string not containing a…
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: NOTE This will delete all print…
This document is intended to help complete the configuration of Redstor remote backup, by guiding you through the default backup selection process. You should have installed the software using FAQ KB19763 You should have also created and configured the backup account using FAQ KB19769 Once the client software has finished the initial configuration, the Redstor…
In order to map a network drive, the user will need an account on both the machine they will be using and the main admin server machine with the same username and password. If the user has already been setup with the same username and password on the server, ignore this step. On the main…
There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe Senders list. Office 365 If you use Office 365 you can do this by Signing into your Office 365 web app At the…
Please note Windows 7 will no longer be supported from January 2020 – customers are advised to upgrade to Windows 10 – https://faq.scomis.org/kb24897/ The following steps explain how to create a new user on a Windows 7 operating system: Press Start, right hand mouse click on Computer and click on Manage. You will then be presented…
If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of Microsoft Outlook please view the following connection settings and instructions on how to set this up: Microsoft Outlook 2013 Open Microsoft Outlook, click the File…
There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…
If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command Button and R on the keyboard then press the power button. Release the keys once the Apple logo appears. Recovery mode should then…
To add shared drives (shares) to your OSX desktop you will need to be connected to the network e.g. school or admin network. You will also need to know the following: name of the computer you are connecting to (e.g. SERVER, SCOSERVER, ADMIN1) and the username and password you use to get access to the…
If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need to set the proxy for Secure Web Sites: Open System Preferences Click on Network Preferences Select your active network connection on the left panel…
If you get the error “invalid Partition Table!” when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all removable or external drives. Restart the computer. Wait for the BIOS status screen to appear. The screen will either have the logo of…
You are in the Storage Platform console and try and connect to a backup client and it gives the error that the username or password is incorrect. It is most likely that the encryption key used contains a character which causes this error – ie a colon : Check the Scomis password generator to see…
The following setting are just a suggestion on how to configure the Google Chrome Group Policy for User Configuration This is based on the ADM file as of 2nd February 2014 – a more up to date ADM may differ. Browse to User Configuration – Administrative Templates right click and select Add/Remove Templates…Import the Chrome…
USE THIS AT YOUR OWN RISK – DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ. If you need to securely remove all data from a computers hard drive before reusing or disposing you can use the DataWipe CD-ROM. Download the zipped ISO DataWipe for burning to disk Or The latest version can be…
How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on the bottom left of the screen and select Control Panel from the menu. Select Programs. Select Program and Features. If Java is installed…
Add SWGfL proxy server settings to my iPad or iPhone 1. Navigate to the ‘Settings’ app and tap on ‘WiFi’ 2. Next, tap on the WiFi network you need to add the proxy to. This should be one you are currently connected to. 3. This next page will display all of your network information, for the network you…
Top 15 Windows 8 Shortcut Keys. With the changes made to Windows with the introduction of Windows8 and the new Metro tile interface some important items are no longer accessible in the same way as before. Below is a list of Windows8 shortcut keys that will allow users to find the most common features, information…
There are a wide range of devices running the Android Operating System, with sizes ranging from smart phones to Smart pads, and produced by a range of diffrent manafacturers. Most of the devices have versions of Android that differ to some degree from each other. Actual displays may differ somewhat from the examples below, but…
The Apple Operating System, called OS X, is regularly updated incrementally, rather than by a few major releases like Microsoft Windows. The most recent versions are: 10.6.x = Snow Leopard 10.7.x = Lion 10.8.x = Mountain Lion To tell which version you have: 1: Click on the Apple Icon in the top left…
Please note that although the Apple iPod and iPhone both use the same operating system (IoS) there may be minor differences in the layout of the screens. In light of this commonality the term ‘Device’ will be used in place of iPod and/or iPhone. 1: Start up your Device 2: Tap the Settings icon…
Some networks require you to use a proxy server to access the Internet. A proxy server is another computer or device that acts as an intermediary between you and the Internet by relaying your requests to a server and the servers responses back to you. Unfortunately, this type of setup requires you to specify certain…
Some managed networks require that your wireless device’s MAC Address ( a unique identifying code) be added to a list of devices that have permission to join the network. To obtain the MAC address of your Google Chromebook… 1: Start the Chromebook up. 2: Click on the Network Icon in the corner of the screen….
To connect your Google Chromebook to a Wi-Fi or Wireless Network. 1: Start up the Chromebook. 2: Click on the Network icon in the lower left hand corner 3: If no networks are listed then first check that the Wireless Connection is enabled, then click on the words ‘No Network’. 4: This will now display…
When clicking print in Supply and getting the print diagloue box and clicking print again the printer only prints out first page, e.g. 1 of 5.
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with the machine. Type cmd.exe into the search box on the Start menu. Right click on it and choose Run As or Run As…
In Mac OS X, to see if a computer is on the network, use the Network Utility to ping the remote host. A ping is a small packet of data sent to the remote host and then sent back by the recipient computer. If the computer is not on the network, it will not be…