• Favourite Links in Explorer

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    How add a Favourite link for customers who access the Scomis Hosted Applications Service.

  • How to add a new Windows user – Windows 7

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    Please note Windows 7 will no longer be supported from January 2020  – customers are advised to upgrade to Windows 10 – https://faq.scomis.org/kb24897/ The following steps explain how to create a new user on a Windows 7 operating system: Press Start, right hand mouse click on Computer and click on Manage. You will then be presented…

  • How to remove a machine proxy

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    Besides a user proxy which may be accessed via Internet Explorer>Tools>Internet Options there may be a proxy set on the machine itself. To find out open a command prompt and type:- netsh winhttp show proxy This usually comes back with Direct access <no proxy server> If, however, there is a proxy listed it can be removed by…

  • Setting up Outlook for RM Easymail users

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    If a school uses the South West Grid for Learning / RM for their email provider (RM Easymail) then it is possible to link these accounts with Microsoft Outlook. For the different versions of Microsoft Outlook please view the following connection settings and instructions on how to set this up: Microsoft Outlook 2013 Open Microsoft Outlook, click the File…

  • Mcafee Antivirus blocking sent emails within Outlook

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    There is occasionally an issue where users who have McAfee Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…

  • Troubleshooting Installing Scomis Open VPN External Connector

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    Sometimes when installing the External Connector you will receive and error asking if the Clock on the computer is incorrect and the install will fail. You may get errors such as the following: “It is possible that your Clock is wrong and doesn’t match the Server Time.” “ERROR – Creating XMLRPC Object” To resolve this check the…

  • Social Networking

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    You can follow Scomis on the following social networks; https://www.facebook.com/scomisuk https://twitter.com/scomis_support https://www.youtube.com/user/scomisuk/ https://vimeo.com/user15229925 Reviewed – 19/03/2018

  • How to boot a Mac (OSX) into Recovery mode

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    If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command Button and R on the keyboard then press the power button. Release the keys once the Apple logo appears. Recovery mode should then…

  • Mac will not access the App Store and secure websites

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    If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need to set the proxy for Secure Web Sites: Open System Preferences Click on Network Preferences Select your active network connection on the left panel…

  • PC giving error “Invalid Partition Table!”

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    If you get the error “invalid Partition Table!” when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all removable or external drives. Restart the computer. Wait for the BIOS status screen to appear. The screen will either have the logo of…

  • Can I set a password on an Excel Spreadsheet? (Excel 2010)

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    Before setting the password it is important to remember that if you lose or forget the password, it cannot be recovered.  Also remember that passwords are case sensitive. Click the File Button , click Save As, and on the bottom of the Save As dialog, click Tools. On the Tools menu, click General Options. Under File…

  • How is the Cover Page in FRS populated

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    Here is Capita’s explanation of the cover page. The Cover Page is calculated in the following way: Planned Revenue B/Fwd = FD Codes + RE Codes – Central Funding – B/Fwd Capital Planned Revenue In Year = Current Budget + Central Funding – Planned Capital In Year Forecast Revenue B/Fwd = FD Codes + RE…

  • LloydsLink asking to install tcalnk32.cab add-on within Hosted Applications

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    When working within the Hosted Application Service (Terminal Server) it is asking to install a tcalnk32.cab add-on in order to be able to print online statements from Lloydslink.   Unfortunately due to restrictions within the Hosted Application Service (Terminal Server) it is not possible to do this so in order to print Lloydslink online bank statements you…

  • Suggested Google Chrome GPO ADM Settings – (AMEND AS APPROPRIATE)

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    The following setting are just a suggestion on how to configure the Google Chrome Group Policy for User Configuration This is based on the ADM file as of 2nd February 2014 – a more up to date ADM may differ. Browse to User Configuration – Administrative Templates right click and select Add/Remove Templates…Import the Chrome…

  • Cannot access Springboardos Admin Panel in SWGFL

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    If you are a school within the SWGFL using the Springboardos site and get a “page cannot be displayed” error this is because the admin panel needs to bypass the SWGFL. To do this you need to: Open Internet Options from the control panel Click on Connections tab and click LAN settings The proxy should be…

  • Scomis Managed WiFi – Meraki Support & Troubleshooting

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    Support information (more to follow) Solution is to be installed in two DCC Care Homes – management software runs in the cloud and power to the access points is provided by Ubiquiti TOUGHswitch carrier switches, Internet connections through Meraki MX60 Security appliance and MR18 access points.  DCC PCs connect through a Fortinet VPN managed by…

  • Scomis Managed WiFi Services

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    Scomis install, configure and support many types of WiFi solution that fit different needs.  These are the managed WiFi systems that are in place: UniFi Access points from Ubiquiti (new installations, support) Meraki Access points from Cisco (new installations, support) Meru Access points (new installations (possibly with RM, limited support) Nortel Access points and controllers (no…

  • How to securely clean a Hard Drive using Data Wipe disk

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    USE THIS AT YOUR OWN RISK – DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ.   If you need to securely remove all data from a computers hard drive before reusing or disposing you can use the DataWipe CD-ROM.   Download the zipped ISO DataWipe for burning to disk Or The latest version can be…

  • How do I tell if I have Java installed and what version I have?

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    How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on the bottom left of the screen and select Control Panel from the menu. Select Programs. Select Program and Features. If Java is installed…

  • New Licence for Payroll2Finance

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    When trying to access Payroll2Finance you will see the following window as your licence will have expired on 30th September. Enter the details exactly as shown in the email that you have been sent.  All details are case sensitive.  Once the details have been entered click on “Validate Licence”  and the “Licence Code is Invalid”…

  • Corero Scanned Images Sync tool

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    Using/configuring the Hosted Applications Sync tool for Corero

  • Windows 7 Device and Printer window is blank

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    When looking in the Devices and Printers section of the Control Panel (or from the Start Menu) the page takes a long time to load and shows 0 items.

  • ARCHIVE -Remote backup – Accounts not backed up

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    NEW PROCEDURES IN PLACE Step 1: The ‘Accounts that have not backed up email’ is sent to the service desk and to supportworks. Within supportworks the email will need to be moved across to the folder entitled ‘Backups. This will need to be done by the person that is on the early. The person that…

  • Payroll2Finance – File not showing to import into Payroll2Finance.

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    Payroll2Finance – File not showing to import into payroll2Finance. The Excel file has been saved in F:public\payroll2finance folder and can be viewed when in file manager but when importing by browsing to that location in the payroll2finance software cannot be located. The Cost Analysis Detail file required will not import if created in Excel 2010 as…

  • Adding SWGfL Proxy Settings to mobile devices (iPad, iPhone, Android)

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    Add SWGfL proxy server settings to my iPad or iPhone 1. Navigate to the ‘Settings’ app and tap on ‘WiFi’ 2. Next, tap on the WiFi network you need to add the proxy to. This should be one you are currently connected to. 3. This next page will display all of your network information, for the network you…

  • Top 15 Windows 8 Shortcut Keys.

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    Top 15 Windows 8 Shortcut Keys. With the changes made to Windows with the introduction of Windows8 and the new Metro tile interface some important items are no longer accessible in the same way as before. Below is a list of Windows8 shortcut keys that will allow users to find the most common features, information…