Scomis Hosted Application Connector 2016 – Connection problem from Windows 8.1 RDP

Problem

Connection problem from Windows 8.1.

You may find the problems logging onto the Hosted Application Connector with Windows 8.1.

Image result for mstsc crash

Cause

Windows 8.1 is in extended support but has some limitations. We recommend updating to Windows 10 Pro as permanent fix.

Workaround

UDP connectivity in this version of the RDP (remote desktop protocol) can be disabled by adding the following registry key…

  • Open RegEdit from the Command Prompt
  • Browse to: HKLM\SOFTWARE\Policies\Microsoft\Windows NT\Terminal Services\Client
  • Add REG_DWord (32bit) “”fClientDisableUDP
  • Set the value to 1

Please note: If this FAQ is applied to a private home computer, Scomis is unable to provide support.

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