Scomis training courses are delivered using VMWare Horizon virtual desktops, accessed via an HTML web portal. To ensure that the training course goes as smoothly as possible, Scomis recommend that access to the training portal is checked and verified well in advance. The details of this portal are as follows: Webpage: https://train.scomis.org IP Address of…
Issue : Using Payroll2Finance, a file was created for import into your Finance Reconciliation Eg. 05G128AE.TXT. The file was imported into your Finance System but every single item rejected. The school deletes all the rejected items from suspense. The school creates a new file out of Payroll2Finance for import into your Finance System but when…
Anycomms Guide Version 17 as of 9th December 2020 Anycomms guide for Devon Local Authority schools Devon County Council Anycomms Guide vs17
The Password Reset utility is available for Hosted Applications users that have been given access to the User Management Shortcuts and is used to reset Hosted Applications passwords as well as disabling / enabling Hosted Applications user accounts. Username – Use the drop down selector to locate the appropriate Hosted Applications user. Logon Method –…
The employee is able to do this through self-service and you can then approve the claim once the system is available, or your administrators can input the claim on behalf of the employee via fast input, from a paper form. If you have administrators who are inputting from the paper process, please note the forms…
Please find below a link to the Anycomms – Data Transfer User Guide for Devon Schools. Anycomms – DCC Data Transfer Guide For further queries, please contact the Scomis Service Desk on 01392 385300.
What is a Raw Score? The raw score is the total number of marks a pupil scores in a test, based on the number of questions they answered correctly. What is a Scaled score? Scaled Score results are reported consistently from one year to the next. The national curriculum tests are designed to be as…
When configuring an email application to use the Scomis/SWGfL Smart hosts, it is essential that you check that your Domain SPF Record allows Scomis to send email on behalf of your email domain. SPF, or Sender Protection Framework, as a system that prevents unauthorised computers from sending email from your internet domain name. This significantly…
Version 6.xx of the Hosted Applications is entirely written in the Microsoft .net framework and represents a fairly major change to the underlying code of the connector. The Microsoft .net code allows the client to be much smarter, adding functionality such as Secure User Credential validation that occurs before logging onto the platform. Version 6.xx…
Payroll2Finance is a tool that converts spreadsheet data from a payroll provider into a format that your Finance System can read. This guide covers installing Payroll2Finance on a School Computer. Installing Payroll2Finance(.net version) This is a new version of Payroll2Finance and has been completely re-written using the Microsoft .net framework. Requirements Microsoft .net 4.5.2 is…
Before users on your network will be able to access Google Drive and Google Docs editors, your firewall rules should connect to the following hosts and ports. Otherwise, users may be blocked or denied access from these services. For the following hosts, [N] means any single decimal digit and * means any string not containing a…
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: NOTE This will delete all print…
This document is intended to help complete the configuration of Redstor remote backup, by guiding you through the default backup selection process. You should have installed the software using FAQ KB19763 You should have also created and configured the backup account using FAQ KB19769 Once the client software has finished the initial configuration, the Redstor…
In order to map a network drive, the user will need an account on both the machine they will be using and the main admin server machine with the same username and password. If the user has already been setup with the same username and password on the server, ignore this step. On the main…
When connecting to the Scomis Hosted Applications service, if you receive the following error: “Can’t connect to the remote computer using the specified forward proxy configuration” Check to see if you can access the internet and one of the following websites in Internet Explorer (not Chrome) : https://gw.scomis.org https://gw-eclipse.rdp.scomis.org https://gw-swgfl.rdp.scomis.org Check that the proxy in…
“Your computer can’t connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable. Try reconnecting later or contact your network administrator for assistance.” This error is usually related to internet connectivity on the workstation, a profile reset for the user will not resolve the error. Test the internet connection, i.e. try…
In order to maintain a secure access to the Scomis Hosted Applications Service, it is essential from time to time to update the SSL certificate that is used to encrypt the traffic. The SSL certificate is issued by our certificate provider who owns both an Intermediate certificate and root certificate. These certificates are usually present…
When an upgrade email is received from 4 Matrix and logged (as a Service Request) by the Service Desk the S&N team will log a Change Request. The Change Request will appear in Support Works Change Schedule detailing when the upgrade will take place. When a school calls asking for the latest 4 Matrix upgrade…
An error has occurred downloading files, error: The server was unable to process the request due to an internal error This was resolved by AVCO at their end. kb19822
This document will enable you to Install the client software for the scomis Remote Backup software The required files are available on the Scomis / Redstor download page FAQ KB2880 If installing remotely, ensure that you are logged into the remote computer as a user with full local admin rights http://faq.scomis.org/kb19432 If…
In order to reset your Anycomms password you will need to click on the ‘forgot password’ option on https://www.devontransfer.co.uk/Login.aspx This will allow you to reset your password and memorable word. If you are still unable to log in or require a new user to be setup please email educationsystems@devon.gov.uk
The backup selection tab displays which files/folders on your workstation are being backed up. To view this, open the Redstor backup console To do this, either: (a) Right mouse click on the Redstor icon in the system tray and Open. (b) On the workstation the backup is installed on, go to Start and search for…
This is a file which Schoolcomms sometimes request from a school. It can be found using File Manager in:- F:\Public\SchoolComms\Schoolcomms\hosted username\ Take the most up to date log file (currently sclog-9.6K.log) KB18893
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive the error message below Your computer can’t connect to the…
Focus > Equipment > Highlight the equipment you would like to split > Click view/edit. Click the icon (top right) Option 1 – Create one new record – Create one new record by splitting a number of items from the original quantity. Enter the number of items to be split from original quantity The new equipment…
Focus > Equipment > Add > Complete the Basic details tab. The system will generate a new Equipment Number (the next available in the system) when you click the Save button, after entering the new equipment details. Click Save
Focus > Room > Highlight the room the equipment is currently situated > Click View. Select the item(s) and click the icon (top right of the screen) Highlight the room the equipment is to be moved > Click Move. Both records are updated and saved. Reviewed 14/05/2018 kb18312
Follow the below to remove equipment from Equipment Register. Focus > Equipment > Highlight the item > Click View/Edit. To delete the Item click the – icon on the focus bar and enter the reason for deletion. Click Save.
There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe Senders list. Office 365 If you use Office 365 you can do this by Signing into your Office 365 web app At the…
If your remote backup is not running, it may be due to the backup service for Windows stopping or failing to start, especially when the backups are not attempting to run. Go to the Windows start menu in the bottom left hand section of the screen and type ‘services.msc’ into the search box and click…