• SMART Board Activation Code

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    Once you have installed the SMART Board software, you will require the following code to activate it.

    NB-AEBSI-BSRZN-C86Z8-WKCSR

  • Changing file viewing options in Windows

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    How to check that hidden files and folders, along with known file extensions, are displayed correctly.

  • Disabling UAC in Windows

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    The UAC – or User Access Control – is a feature of Windows7 & Vista to help protect you against Malware.

  • How to check if the Windows Firewall is disabled

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    Windows Firewall may need to be disabled on school Admin computers to allow for remote access or for transferring files between computers

  • Downloading 7zip

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    To download 7Zip…

  • Scomis / Redstor Backup Installation Files

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    Click on the links below to download the relevant MSI or other files required for your installation.   Redstor Pro ESE Client Software. Click the title to download the Redstor software for Windows 7 Desktop and above, Windows Server 2008 and above. Click on the latest version link and the select the correct O/S version…

  • PC Waste Disposal

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    Stone offer a disposal service to DCC whereby they collect equipment from around the council and there is no charge. All hard drives are wiped of data prior to being sent to our recycling facility in Stone where all materials are broken down for recycling. If a school is in the process of buying equipment from…

  • My laptop won’t turn on and there are no lights turning on/flashing

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    1. Insert a battery from another (same model) laptop that you know is working.
    2. Try with just the cable attached, remove the battery.
    3. Try with a different power cable, this can be split into 2 parts so can be interchanged with the one that isn’t working to see if it a specific part of the cable

  • Remote backup: System State using Wbadmin: System state backup failed: Exit Code = -2

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    Issue: The system state backup may fail with the following message in the log: Message: 01:00:05 [System State (using Wbadmin)]: Performing system state backup Message: 01:00:05 [System State (using Wbadmin)]: Waiting for wbadmin to complete. Warning: 01:00:11 [System State (using Wbadmin)]: System state backup failed: Exit Code = -2 Cause: This message indicates that the…

  • The course I want to go on is not running in my area.

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    If there is a training course you wish to go on but its not running in your area please contact the Scomis Service Desk via telephone on 01392 385300 or email scomis@devon.gov.uk. We will compile a list of interest and if the demand is sufficient we will set up a training course at a suitable venue.   Reviewed…

  • Where can I find details of all training courses?

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    All details of training courses can be found in the course timetable available from the link below. https://www.scomis.org/courses/   Reviewed on 08/06/2022 – VF

  • How can I book onto a classroom training course?

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    To book on a training course you can either, contact the Scomis Service Desk via telephone on 01392 385300 or email scomis@devon.gov.uk. All course booking acknowledgements are sent via email to the school administration email address.   Reviewed: 28/07/2020 – AT

  • How to restore files / folders from ScoMIS Remote Backup Service

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    From time to time, you may for whatever reason, need to restore a file which has been lost, deleted or changed. With the Scomis remote backup service, you can do this easily following these notes – nb – You will not be able to perform a restore if the workstation or server is currently backing…

  • How to check ScoMIS Remote backup logs

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    During half term, and school holidays, as many schools switch their PC’s or servers off, Scomis will not be monitoring log files for backup failures and sending out subsequent backup failure emails to the school were applicable. However, if the school would like to check the backup log file themselves whenever they like, they are…

  • Scomis Password Policy

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    This is the current DCC Password Policy which is applied to the ScoMIS Managed Services. It is also the password policy which schools are recommended to use…

  • SWGfL SPAM Email Filtering

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    The SWGfL Managed Service provide by Research Machine (RM) blocks SPAM. For example – In the week commencing 16th of May the service received 24,612,942 emails…