“XXXXX cannot save or create this file” – What this error mean
Make sure the disk is not full or write protected
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LogMeIn Resolve – Requirements
Remote access offers enhanced customer satisfaction, greater efficiency with regards to resolving your issues on first contact and providing our highest level of support when investigating problems. System Requirements for End users These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth…
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Trellix Anti Virus – Product Download
Trellix AV Bundle Download – Standalone Installable Release (Password Protected, please contact the Scomis Service Desk) This zip file contains the compressed files for Trellix Endpoint Security Standalone Install (ENS) Please read the documentation here : Trellix Agent 5.7 Installation Guide
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Checking your SPF Record
When configuring an email application to use the Scomis/SWGfL Smart hosts, it is essential that you check that your Domain SPF Record allows Scomis to send email on behalf of your email domain. It is preferable for your application to be setup to use your own SMTP/Mail Service that you are subscribed to. Modern Sender…
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Firewall and proxy settings for Google Drive
Before users on your network will be able to access Google Drive and Google Docs editors, your firewall rules should connect to the following hosts and ports. Otherwise, users may be blocked or denied access from these services. For the following hosts, [N] means any single decimal digit and * means any string not containing a…
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Clear print queue/print queue stuck
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The following should be done by whomever is responsible for Curriculum network: NOTE This will delete all print…
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Windows – Map network drive for Admin F & G drives
How to Map a Network Drive in Windows You can map a network drive in Windows to give yourself quick access to shared folders on a server. Follow the steps below to set this up. Make sure you have the correct login details To access a shared folder on a server, you’ll need: A user…
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How to add a new Windows user – Windows
The following steps explain how to create a new user on a Windows operating system: Note: The images used in this article are from a previous version of Windows, however the process is the same in modern versions of Windows. Press Start, right hand mouse click on Computer and click on Manage. You will then…
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Trelix Antivirus blocking sent emails within Outlook
There is occasionally an issue where users who have Trelix Antivirus are unable to send emails through Outlook. When you try to test the server settings and see why it is failing you will be presented with an error saying that Outlook has “Failed to access the outgoing SMTP server”. The text in the error…
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How to boot a Mac (OSX) into Recovery mode
If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command Button and R on the keyboard then press the power button. Release the keys once the Apple logo appears. Recovery mode should then…
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Add shared drives to your desktop on OSX (Mac)
To add shared drives (shares) to your OSX desktop you will need to be connected to the network e.g. school or admin network. You will also need to know the following: name of the computer you are connecting to (e.g. SERVER, SCOSERVER, ADMIN1) and the username and password you use to get access to the…
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Mac will not access the App Store and secure websites
If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need to set the proxy for Secure Web Sites: Open System Settings Click on Network Select your active network connection (WiFi or Ethernet) and…
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“Invalid Partition Table!” error when booting Windows
If your PC or laptop displays “Invalid Partition Table!” during start-up, it usually means the system can’t find a valid boot record on the internal drive. This can happen for several reasons, including incorrect boot order, a corrupted boot sector, or a connected external device confusing the boot process. The steps below describe a general…
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Suggested Google Chrome GPO ADM Settings – (AMEND AS APPROPRIATE)
The following setting are just a suggestion on how to configure the Google Chrome Group Policy for User Configuration This is based on the ADM file as of 2nd February 2014 – a more up to date ADM may differ. Browse to User Configuration – Administrative Templates right click and select Add/Remove Templates…Import the Chrome…
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How to securely clean a Hard Drive using Data Wipe disk
USE THIS AT YOUR OWN RISK – DATA WILL NOT BE RECOVERABLE AFTER FOLLOWING THIS FAQ. If you need to securely remove all data from a computers hard drive before reusing or disposing you can use the DataWipe CD-ROM. Download the zipped ISO DataWipe for burning to disk Or The latest version can be…
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Adding SWGfL Proxy Settings to mobile devices (iPad, iPhone, Android)
Add SWGfL proxy server settings to my iPad or iPhone 1. Navigate to the ‘Settings’ app and tap on ‘WiFi’ 2. Next, tap on the WiFi network you need to add the proxy to. This should be one you are currently connected to. 3. This next page will display all of your network information, for the network you…
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Essential Windows Keyboard Shortcuts
Windows includes a wide range of keyboard shortcuts that help you work faster and navigate the system more efficiently. The shortcuts in this post cover the most commonly used features across modern versions of Windows.
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How to tell what version of OS X is on your Apple Mac Computer.
The Apple Operating System, called OS X, is regularly updated incrementally, rather than by a few major releases like Microsoft Windows. The most recent versions are: 10.6.x = Snow Leopard 10.7.x = Lion 10.8.x = Mountain Lion To tell which version you have: 1: Click on the Apple Icon in the top left…
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How to configure your Google Chromebook to use a Proxy Server
Some networks require you to use a proxy server to access the Internet. A proxy server is another computer or device that acts as an intermediary between you and the Internet by relaying your requests to a server and the servers responses back to you. Unfortunately, this type of setup requires you to specify certain…
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Finding your iPad’s MAC Address
If your the wireless network you are connecting to is a Managed Network, then you may need to provide your Network Administrator with the iPad’s MAC Address. The screenshots are from older versions of iOS, but the process remains the same. To obtain this first Tap on the Settings Icon… Once in the settings application,…
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How to get a Google Chromebook’s MAC Address
Some managed networks require that your wireless device’s MAC Address ( a unique identifying code) be added to a list of devices that have permission to join the network. To obtain the MAC address of your Google Chromebook… 1: Start the Chromebook up. 2: Click on the Network Icon in the corner of the screen….
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How to connect a Google Chromebook to a Wireless Network.
To connect your Google Chromebook to a Wi-Fi or Wireless Network. 1: Start up the Chromebook. 2: Click on the Network icon in the lower left hand corner 3: If no networks are listed then first check that the Wireless Connection is enabled, then click on the words ‘No Network’. 4: This will now display…
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How do I open an Elevated Command Prompt?
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with the machine. Type cmd.exe into the search box on the Start menu. Right click on it and choose Run As or Run As…
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How to Check Whether a Computer Is Reachable on the Network (macOS)
Modern versions of macOS no longer include the old Network Utility app. Instead, you can use Terminal or built‑in Finder tools to send a ping — a small packet of data used to test whether another device is reachable on the network. Method 1: Use Terminal (recommended) Open Terminal Go to Applications → Utilities →…
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Windows Common Start Menu Programs Folder
Where is the Windows 7 common start menu folder.
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Windows – Assigning a Drive letter to a hard disk
Assigning a drive letter to a hard disk
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Windows Workstation Server – Checking the Public and Whole shares
Checking a WHOLE and PUBLIC folders
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Checking for Windows Updates
Running Windows update on Windows 7
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Windows – Disable Simple File Sharing
How to disable the Windows Simple File Sharing
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Changing file viewing options in Windows
How to check that hidden files and folders, along with known file extensions, are displayed correctly.