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GoTo Resolve – Requirements
System Requirements for End users
These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth support experience.
Desktop Requirements
- Hardware
-
- 1.33 GHz Dual-core CPU
- 130MB free memory
- 260MB free space
- Network
- A working internet connection with stable 1 Mbps download upload bandwidth.
- Operating System
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- Windows 7 SP3 and above
- Windows Server 2008 R2 and above
Note: On Windows 7 and Windows Server 2008 R2, you must enable TLS 1.2. For information, see the Microsoft support center.Tip: To start unattended access, you must first open TCP port 8883 on the remote device. This restriction applies to the following operating systems:
- Windows 8 and earlier
- Windows Server 2012 and earlier
- macOS BigSur (11) and above
Note: The Rosetta software is required when joining a support session from a Mac with an M1 chipset.
- Linux
Restriction: Remote Control is currently not available on Linux devices.
- Chrome OS
Restriction: Remote Control is currently not available on Chrome OS devices. Remote View is only available on devices running the latest Chrome OS version.
- Browser
- The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.
To permit Scomis to remote support devices, we suggest you allow the GoTo URLs listed below to ensure that GoTo services are able to connect.