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GoTo Resolve – Requirements

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System Requirements for End users

These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth support experience.

Desktop Requirements

Hardware
  • 1.33 GHz Dual-core CPU
  • 130MB free memory
  • 260MB free space
Network
A working internet connection with stable 1 Mbps download upload bandwidth.
Operating System
  • Windows 7 SP3 and above
  • Windows Server 2008 R2 and above
    Note: On Windows 7 and Windows Server 2008 R2, you must enable TLS 1.2. For information, see the Microsoft support center.
    Tip: To start unattended access, you must first open TCP port 8883 on the remote device. This restriction applies to the following operating systems:

    • Windows 8 and earlier
    • Windows Server 2012 and earlier
  • macOS BigSur (11) and above
    Note: The Rosetta software is required when joining a support session from a Mac with an M1 chipset.
  • Linux
    Restriction: Remote Control is currently not available on Linux devices.
  • Chrome OS
    Restriction: Remote Control is currently not available on Chrome OS devices. Remote View is only available on devices running the latest Chrome OS version.
Browser
The latest version of Chrome, Firefox, Edge or Safari, or Internet Explorer 11.

 

To permit Scomis to remote support devices, we suggest you allow the GoTo URLs listed below to ensure that GoTo services are able to connect.

Allowlisting and GoTo Resolve – GoTo Resolve Support

These settings may need to be applied by the schools IT support

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