Clear print queue/print queue stuck

Occasionally a print job may be stuck in the print queue that you cannot clear.

You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file.

The following should be done by whomever is responsible for Curriculum network:

You can clear the print queue using the following command:

1. Remote onto the school sever as an Administrator
2. Click Start.
3. Type Command.
4. Right-click “Command Prompt” and select “Run as administrator“.
5. Type net stop spooler then press “Enter“.
6. Type del %systemroot%\System32\spool\printers\* /Q then press “Enter“.
7. Type net start spooler then press “Enter“.
8. The print queue on your Windows  should now be cleared. Type exit, then press “Enter” to exit the command window.

Reviewed 12/01/2026