18 Nov 2019
If you are logged into Scomis Hosted 2016 and Discover is missing please try the following fix: Open File Manager from the shortcuts. Type in the following replacing * with your username: …
6 Dec 2018
Scomis Hosted Application 2016 Service uses Microsoft Remote Desktop Printing.This means that any printers which are used with Scomis Hosted Application Service are required to be Microsoft Certified and Compatible with Microsoft…
18 Apr 2018
If you need assistance on how to use the Egress Application for sending secure emails via Outlook please click the link below to read our guide: Using the Egress Application If you…
11 Aug 2017
When Printing or Posting in Document emailer if you get an error: "The underlying connection was closed: An unexpected error occurred on a receive." Then this means that the Report Server URL…
When printing a barcode from the Dymo printerit may come out too small, missing the text or only showing part of the barcode. This can be resolved by making a change in…
When printing barcodes from PS Financials the Dymo printer produces one label showing a barcode and one blank label. To stop this issue you have to set the Dymo printer as the…
22 May 2017
McAfee VirusScan Enterprise 8.8 Patch 13 (Installable release) Standalone Patch 13 (Patch only) Mcafee Zip Password: Contact Scomis Service Desk (McAfee License required) Scomis Service Desk email: scomis@devon.gov.uk Tel: 01392385300
12 Dec 2016
To resolve this issue you have to remove the info from the SIMSOffline section of the connect.ini on the affected workstations. Once this is done; login to SIMS, select either of the…
2 Dec 2016
When printing labels from PS Financials on Scomis Hosted Applications to your Zebra Label Printer you have an issue where the bar-code is printed incorrectly and is unreadable. If this happens please…
20 Oct 2016
There may be times when a Junk and SPAM filter will pickup emails which you want to read. To stop this from happening you can add an email sender to you Safe…
18 Apr 2016
When trying to save changes in Establishment Details you get the message: There is at least one supplier where the order method is set as xml The window will not close unless…
8 Oct 2015
It is possible to connect to the Scomis Hosted Application Service (Hosted SIMS) using an Android devices from home or in school using the Microsoft Remote Desktop client. NOTE: Capita SIMS .net…
17 Sep 2015
The Scomis External Connector Diagnostics tool is located in C:\Support\ after the installation of an External connector. It can alternatively be downloaded directly from here. If you have just installed an external…
Sometimes when installing the External Connector you will receive and error asking if the Clock on the computer is incorrect and the install will fail. You may get errors such as the following: "It…
26 Aug 2015
Here is a quick guide document for schools new to the Hosted Application Service. Please download and read this PDF file: Welcome to the Scomis Hosted Application Service
29 Apr 2015
When printing from FMS or SIMS print jobs may come out with the writing, tables and/or Headers/Footers off the edge of the page. To resolve this you will need to check the Printing Preferences…
22 Apr 2015
Should the totals in the Bank Statement Summary report appear to be wrong, the Bank statements balance need to be verified. To do this: Click on Focus - General Ledger - Bank Reconciliation.…
10 Apr 2015
If you need to do any diagnostics or your Mac will not boot up properly you can use recovery mode to investigate the issue. With the Mac shutdown hold down the Command…
9 Apr 2015
To add shared drives (shares) to your OSX desktop you will need to be connected to the network e.g. school or admin network. You will also need to know the following: name…
7 Apr 2015
If you are not able to access App Store, iTunes or any HTTPS websites on your Mac while in school but you are able to open normal (HTTP) websites its likely you will need…
12 Mar 2015
If you get the error "invalid Partition Table!" when trying to boot a laptop or PC try the following process. Please do this as your own risk as Disconnect or remove all…
25 Feb 2015
If you want to use the Progress Grids for Early Years Assessment you will need to import the Templates file. To do this go to: Routines - Data In - Assessment -…
7 Jan 2015
When trying to open FMS the following message appears: Error Exception in Module Finance.exe at 001870fd. Stack level exceeded in finfunc.p_HandelRedirect This is related to the FMSSQL folder in Program Files and seems to…
28 Nov 2014
To find out why an order was cancelled you will first need to know the date of when the order was cancelled. The reason why it was cancelled will be what was typed…
24 Nov 2014
To enable the icons for Pupils Staff etc along the top of SIMS you need to look in the Tools menu. Click Tools Then Setups - User Options Under 3. Visual Settings put…
Rooms are brought across from SIMS when you open FMS Equipment Register. To Change or Update the rooms in Equipment Register you must open SIMS: In SIMS Click Focus -> School - Rooms Browse…
7 Nov 2014
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15 Oct 2014
To change a Pupil's Enrolment Status in SIMS: Go To: Routines Student / Pupil Change Enrolment Status Enter the student's name and click Search Select the pupil and change the Enrolment status…
18 Jun 2014
If you are a school within the SWGFL using the Springboardos site and get a "page cannot be displayed" error this is because the admin panel needs to bypass the SWGFL. To do…
13 Jun 2014
Problem Connection problem from Windows 8.1. You may find the problems logging onto the Hosted Application Connector with Windows 8.1. Cause Windows 8.1 is in extended support but has some limitations. We…