Hosted Application Service – Backup Processes
This faq details how we backup the Hosted Application Service…
Redstor Remote Backup – How to resolve skipped file errors
Even if an overnight automated backup is successful, you may receive notification that there were possible errors. On checking the log files, there could be some (or even several) files which don’t backup. You can find out which files these are by checking the log files in the console. It is the schools responsibility to ensure all…
Redstor Remote Backup Part 1; Installing the client software.
This document will enable you to Install the client software for the scomis Remote Backup software The required files are available on the Scomis / Redstor download page FAQ KB2880 If installing remotely, ensure that you are logged into the remote computer as a user with full local admin rights Scomis Remote…
Incorrect username or password when trying to connect to backup client in Storage Platform console
You are in the Storage Platform console and try and connect to a backup client and it gives the error that the username or password is incorrect. It is most likely that the encryption key used contains a character which causes this error – ie a colon : Check the Scomis password generator to see…
ARCHIVE -Remote backup – Accounts not backed up
NEW PROCEDURES IN PLACE Step 1: The ‘Accounts that have not backed up email’ is sent to the service desk and to supportworks. Within supportworks the email will need to be moved across to the folder entitled ‘Backups. This will need to be done by the person that is on the early. The person that…
Remote backup – Accounts Over the Limit
Procedure for over limit accounts Step 1: The ‘Accounts over limit’ email is sent to the service desk and to supportworks. Within supportworks the email will need to be moved across to the folder entitled ‘backups’. This will need to be done by the person that is on the early. The person that is doing…
Scomis / Redstor Backup Installation Files
Click on the links below to download the relevant MSI or other files required for your installation. Redstor Pro ESE Client Software. Click the title to download the Redstor software for Windows 7 Desktop and above, Windows Server 2008 and above. Click on the latest version link and the select the correct O/S version…
Remote backup: System State using Wbadmin: System state backup failed: Exit Code = -2
Issue: The system state backup may fail with the following message in the log: Message: 01:00:05 [System State (using Wbadmin)]: Performing system state backup Message: 01:00:05 [System State (using Wbadmin)]: Waiting for wbadmin to complete. Warning: 01:00:11 [System State (using Wbadmin)]: System state backup failed: Exit Code = -2 Cause: This message indicates that the…