My keyboard and /or mouse do not respond…

  • Ensure that both devices are plugged securely into the computer – for wireless devices check the wireless receiver is plugged in.
  • Try connecting them to different USB ports.
  • Do a swap test with a known good alternative and see if the problem persists.
  • With wireless keyboards and mice, try fresh batteries and make sure that the devices are both connected to the receiver. Reconnect them if necessary.
  • Try restarting your computer.
  • Should none of the above rectify the problem log a call with the Scomis Service Desk.

 

Reviewed: 14/02/18

How useful was this article?

Click on a star to rate it!

Average rating / 5. Vote count:

No votes so far! Be the first to rate this post.

Similar Posts

  • Scomis Self Service Portal – An Introduction to

    Posted on Updated on

    What is Scomis Self Service Portal? Scomis Self Service Portal is a Web-based application, which allows you to access your organisation’s IT support and services, at any time of the day. You can log onto Scomis Self Service Portal using your web browser, using the address https://selfserve.scomis.org/ You can use Scomis Self Service Portal to request…

  • My laptop won’t turn on and there are no lights turning on/flashing

    Posted on Updated on

    1. Insert a battery from another (same model) laptop that you know is working.
    2. Try with just the cable attached, remove the battery.
    3. Try with a different power cable, this can be split into 2 parts so can be interchanged with the one that isn’t working to see if it a specific part of the cable

  • Bromcom: How to create a Phonics CTF for Year 1 and Year 2

    Posted on Updated on

    Please check with your LA for CTF requirements. If you are a Devon school- Upload to Devon Transfer (Please note: For Devon this is a combined CTF with all Year 1’s and Year 2 retake pupils in ONE CTF. ONLY INCLUDE YEAR 2’S WHO HAVE RETAKEN PHONICS THIS YEAR) To create a CTF that includes…

  • Bromcom: Attendance – What is the “Projector Mode” when taking a register?

    Posted on Updated on

    Projector mode, which when turned on, will hide potentially sensitive information on registers from being shown on the Teacher’s screen.  This could be sensitive information such as a students SEN, PP or FSM.   In the example below the Projector Mode is Off.  In the example below the Projector Mode is On.  To reenable the Projector…

  • BROMCOM: EYFS Key Stage Return

    Posted on Updated on

    EYFS is for every child in the final term of the year in which they reach age 5 Please contact your LA for deadline date or see here if you are a Devon County Council school- BROMCOM: Devon County Council- Key Stage Upload dates – Frequently Asked Questions For more information please read the following…

  • Bromcom Finance: How do I add a pay award ?

    Posted on Updated on

    Please note: This method is recommended for confirmed pay awards, if adding a projected pay award, please follow step 5  Browse to Config>Administration>Base Pay Structures>double click the required Base Pay structure, e.g JK – Job Evaluation Hours Per Annum, JE – Job Evaluation All Year Round,  JL – Job Evaluation > HPA 5 yrs, Teachers…