Try a different web browser i.e. Chrome, Internet Explorer, Edge, Firefox Try pinging the web page i.e. ping scomis.org and see if it gets a response and resolved to an IP address (Reply from 37.128.134.205: bytes=32 time=12ms TTL=54). If there is no IP address, there may be a problem with the DNS/Hosts file which is usually…
Occasionally a print job may be stuck in the print queue that you cannot clear. You may need to restart the Printer Spooler Service on the curriculum server (or which computer is hosting the printer) and to delete the offending file. The Following should be done by whomever is responsible for Curriculum network: NOTE This will delete all print…
Please note Windows 7 will no longer be supported from January 2020 – customers are advised to upgrade to Windows 10 – https://faq.scomis.org/kb24897/ The following steps explain how to create a new user on a Windows 7 operating system: Press Start, right hand mouse click on Computer and click on Manage. You will then be presented…
In order to view web pages when using a SWGfL internet connection within school you will need to set Internet Explorer to use a SWGfL proxy Server. To do this: Open Internet Explorer Click the Tools button, and then click Internet Options. Click the Connections tab, and then click LAN settings. Select the Use…
What is CryptoLocker/Wannacry? CryptoLocker/Wannacry is a malicious program that when installed will encrypt important files and documents on your computer making them unusable, and then demand payment to restore access to them. Once your files have been encrypted by CryptoLocker/Wannacry they are not recoverable by any means other than paying the money demanded. Even if…
How do I tell if I have Java installed and what version I have? Please follow the instructions below based on the operating system installed on your computer. Windows 8 Right-click on the bottom left of the screen and select Control Panel from the menu. Select Programs. Select Program and Features. If Java is installed…
When looking in the Devices and Printers section of the Control Panel (or from the Start Menu) the page takes a long time to load and shows 0 items.
Please note – Microsoft will no longer offer security fixes for Windows 7 from January 2020, upgrade to Windows 10 as soon as possible. Open Windows Explorer by double clicking on the Computer icon on the Desktop. Click on Tools menu and select Map Network Drive… option as shown above. If this Menu does not…
I need to run a Command Prompt as a an administrator, how do I open an Elevated Command Prompt? There will need to be a user that has Administrative rights associated with the machine. Type cmd.exe into the search box on the Start menu. Right click on it and choose Run As or Run As…
Take the following steps to establish if you have Windows 7 , 64bit or Windows 7 32bit operating system Click Start Right click on Computer Choose Properties Within this section it should say System Type and this will show if you have a 32bit machine or 64bit machine. Alternatively, if you are using Windows XP, Windows…
Setting up the FMS Reviewer Account
Attaching the Scomis applications database
Installing and configuring Backup Control for Windows 7
If you are having problems accessing SIMS, try looking at the following points. Ensure the firewall is disabled and the MSSQLSIMS service is running Make sure the correct TCP/IP settings are set in SQL 2005 Go to Start – Programs – SQL Server – SQL Server Configuration Manager Open SQL Server 2008 Network Configuration – Protocols for SIMS2008…
Creating a batch file to automatically map network drives at logon.
Configure Windows 7 firewall for Sharing and SQL data
Where is the Windows 7 common start menu folder.
Setting the Windows 7 Power plan to High Performance
Configuring the SIMS Document Management Server
Fixing problems using Claims Preparation (CLM) following a database move.
Assigning a drive letter to a hard disk
Checking a WHOLE and PUBLIC folders
Running Windows update on Windows 7
Switching on the display of hidden and system folders.
How to disable the Windows Simple File Sharing
How to check that hidden files and folders, along with known file extensions, are displayed correctly.
The UAC – or User Access Control – is a feature of Windows7 & Vista to help protect you against Malware.
Altering the file sharing methods in Windows7
To download FileZilla……