Encryption – Setting a machine to remove encryption from EEM

Removing Encryption from a machine using the Endpoint Encryption Management Console: BEFORE LOGGING INTO THE CONSOLE – Make sure that you receive an email from the user’s school email address as proof they have permission to access the machine Make sure the workstation which is being decrypted is currently switched on and logged in. Log…

Encryption: How To fix bad MBR (Master Boot Record) message after initial installation

Use of this procedure is entirely at your own risk This procedure and the application “Wintech” if used incorrectly can and will cause irrecoverable data loss Howto: fix bad MBR (Master Boot Record) message after initial installation Problem/Cause: We have found the initial installation to be incompatible with some recovery partitions that device vendors use. …

Encryption: How To Recover Data from an Encrypted Device that won’t start

Use of this procedure is entirely at your own risk This procedure and the application “Wintech” if used incorrectly can and will cause irrecoverable data loss Howto: Recover Data from an Encrypted Device that won’t start Problem/Cause: Recovering data from an encrypted laptop, in this scenario you are attempting to recover data from a laptop which…

Encryption – Who can ask for a user recovery

Who in a school can ask for a user recovery, i.e password reset… Ideally the user themselves should ring the Service Desk if they have problems with logging onto their laptop. Where this is not possible and for example a school technician calls on their behalf the user should not divulge their security responses to…