4 Dec 2013
Please note Windows XP is no longer a supported operating system. If you are still using Windows XP you should upgrade or replace your computer. A new exploit has been found within…
17 Nov 2010
Taken from Appendix A of the deployment documentation... Removing / re-installing the encryption software   Once installed the encryption software cannot be removed by the end user or school.  To remove the…
16 Jul 2010
Who in a school can ask for a user recovery, i.e password reset... Ideally the user themselves should ring the Service Desk if they have problems with logging onto their laptop. Where…
30 Jun 2010
Scenario – A device will not boot and displays an "Isolation period had expired" error message… Note: If you are a customer with this issue please telephone the Service Desk on 01392 385300…
25 Jun 2010
Summary: If you receive an error when attempting to login saying: "The isolation period has expired." you will need to log a call with the Service Desk who will follow this process...…
Note: Don't forget to log a call before re-encrypting a recovered/re-imaged device so that you don't create a duplicate device. Problem: When imaging an encrypted device with WDS you might find that it appears to…
5 May 2010
Please note that pre-requisites for installing encryption onto a mobile device require it to be fully backed up. We also recommend that (as with any date stored on a computer) the data…
3 Mar 2010
Scenario – A Customer is unable to log onto their encrypted device because they have forgotten their password… Note: If you are a customer who has forgotten your password please telephone the…