4 Dec 2013
Please note Windows XP is no longer a supported operating system. If you are still using Windows XP you should upgrade or replace your computer. A new exploit has been found within…
1 Oct 2012
Use of this procedure is entirely at your own risk This procedure and the application “Safetech” if used incorrectly can and will cause irrecoverable data loss How to: EMERGENCY Recovery Procedure Problem/Cause:…
Use of the Safetech and Wintech Encryption Service Encryption service recovery tools is entirely at your own risk The application “Wintech” & "Safetech" if used incorrectly can and will cause irrecoverable data…
17 Nov 2010
Taken from Appendix A of the deployment documentation... Removing / re-installing the encryption software   Once installed the encryption software cannot be removed by the end user or school.  To remove the…
21 Oct 2010
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen. Be reassured with the fact that all of your data on that device is…
16 Jul 2010
Who in a school can ask for a user recovery, i.e password reset... Ideally the user themselves should ring the Service Desk if they have problems with logging onto their laptop. Where…
30 Jun 2010
Scenario – A device will not boot and displays an "Isolation period had expired" error message… Note: If you are a customer with this issue please telephone the Service Desk on 01392 385300…
25 Jun 2010
Summary: If you receive an error when attempting to login saying: "The isolation period has expired." you will need to log a call with the Service Desk who will follow this process...…
5 May 2010
Please note that pre-requisites for installing encryption onto a mobile device require it to be fully backed up. We also recommend that (as with any date stored on a computer) the data…
3 Mar 2010
Scenario – A Customer is unable to log onto their encrypted device because they have forgotten their password… Note: If you are a customer who has forgotten your password please telephone the…