Removing Encryption from a machine using the Endpoint Encryption Management Console: BEFORE LOGGING INTO THE CONSOLE – Make sure that you receive an email from the user’s school email address as proof they have permission to access the machine Make sure the workstation which is being decrypted is currently switched on and logged in. Log…
Use of this procedure is entirely at your own risk This procedure and the application “Wintech” if used incorrectly can and will cause irrecoverable data loss Howto: fix bad MBR (Master Boot Record) message after initial installation Problem/Cause: We have found the initial installation to be incompatible with some recovery partitions that device vendors use. …
Use of this procedure is entirely at your own risk This procedure and the application “Wintech” if used incorrectly can and will cause irrecoverable data loss Howto: Recover Data from an Encrypted Device that won’t start Problem/Cause: Recovering data from an encrypted laptop, in this scenario you are attempting to recover data from a laptop which…
To use either of the wintech or safetech recovery tools you will need to obtain a code of the day…
Taken from Appendix A of the deployment documentation…
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen…
Who in a school can ask for a user recovery, i.e password reset… Ideally the user themselves should ring the Service Desk if they have problems with logging onto their laptop. Where this is not possible and for example a school technician calls on their behalf the user should not divulge their security responses to…
If your users use a domain user at school and a local user at home when logging onto their laptop they face the following issues…
You maybe worried about what happens to your encrypted device during the school holidays. Especially over Summer when it may not be used for over six weeks.
Scenario – A device will not boot and displays an “Isolation period had expired” error messate…
How are updates to the devices configuration applied, e.g assigning a new user to a machine…
If you receive an error when attempting to login saying: “The isolation period has expired…
Can I take an image of an encrypted device, i.e with Ghost?
Is there a better way of logging onto an encrypted device as a local administrator than…
Is there a a way of seeing a list of users assigned to a particular laptop?
On going into the User Maintenance Wizard and choosing Refresh from Central Database, some of our users aren’t listed…
The Secondary School Deployment Guidelines suggests that if a member of the ICT team has a laptop, then they need to have a normal user account as…
Can I relax the password policy used by the ScoMIS Encryption Service for my school so that my users have simpler password to remember?
When imaging an encyrpted device with WDS you might find that it appears to be succesful up until the machine restarts…
It is possible that during the encryption process or afterwards at a later date the hard disc malfunctions. In this case normal recovery methods will not work with an encrypted disc.
Before installing the ScoMIS Encryption Service software onto a Toshiba Satellite Pro Notebook please make sure of the following…
Encryption: How to exclude the Endpoint Encryption File System from being scanned by an anti-virus on-access scanner on the client computer
To enable visually impaired users to easily use an laptop once it has been encrypted you need to contact the Service Desk…
ScoMIS Encryption Service – HOWTO: Perform a User Recovery…