7 Jun 2018
Try a different web browser i.e. Chrome, Internet Explorer, Edge, Firefox Try pinging the web page i.e. ping scomis.org and see if it gets a response and resolved to an IP address (Reply…
2 Jun 2017
McAfee Virus Scan is due for end of life 31/12/2021. Please ensure you have updated your antivirus before then. Depending on how it was installed, the settings for McAfee Anti-Virus software may…
12 Dec 2016
To resolve this issue you have to remove the info from the SIMSOffline section of the connect.ini on the affected workstations. Once this is done; login to SIMS, select either of the…
12 Nov 2014
SIMS Database failing to backup and the following shows in the log file: 12-11-2016 10:47:47 Starting backup of database: sims UAC OS Detected Backing Up database using DBAttach Method Exception attempting to create…
28 Mar 2014
To change to a left handed mouse click within the Hosted Environment, a shortcut will need to be added to the user's profile. A member of staff with User Management permissions in…
6 Feb 2014
A fault was identified with the Scomis Backup Control utility which results in a SIMS .net database backup not functioning as expected. The fault has been tracked to a database version name…
20 Nov 2013
What is CryptoLocker/Wannacry? CryptoLocker/Wannacry is a malicious program that when installed will encrypt important files and documents on your computer making them unusable, and then demand payment to restore access to them.…
27 Jul 2012
How to connect to an iPad to a Wi-Fi or Wireless Network To connect your iPad to a wireless network : 1) Start the iPad. 2) Tap on the Settings icon...…
11 Jun 2012
You may encounter the following error relating to various websites you try and open - Since the site is trusted, you may not want to bother with having to click YES every…
18 May 2012
Torbay Council Intranet is called Insight. Also the telephone directory is called corp-toad2. To access these sites (if you do not have access already) you will have to do the following: Go…
22 Dec 2011
Please note - Microsoft will no longer offer security fixes for Windows 7 from January 2020, upgrade to Windows 10 as soon as possible. Click on the Start button. Click on Devices…
20 Oct 2010
If you are experiencing difficulty accessing internal DCC private pages e.g Model Policies or link to finance pages, follow the below instructions to enable access. Go to internet explorer Click 'tools' and…
4 Aug 2010
After succesfully migrating to SQL2008 a school using SLG hosted by Scomis needs to carry out the following steps... Process Summary (only carry out these changes after succesfully migrating a school to…