6 Dec 2022
ESS have confirmed that this is expected functionality, Whilst Intouch is capable of sending messages not every template is suitable for SMS messaging. Unfortunately, SMS messaging does not support the same level…
7 Jul 2021
In February, ESS SIMS was acquired by new independent owners and is therefore no longer part of Capita. As of the 21st May 2021 the legal name of the company formerly known…
26 Feb 2019
There are two ways that this information can be viewed. The first is through Focus/In Touch/Show Messages. This displays an Inbox and Sent box. However, an easier and more beneficial way to…
1 Jun 2018
InTouch calls this a disclaimer. Please refer to the InTouch User Guide for detailed instructions on how to set up or edit a disclaimer. kb21648
12 Apr 2018
When each student is added to the detention choose the mail button Select Send Later option and enter the day/time required This can be checked by going to Focus>InTouch>Check messages kb20977
26 Jan 2018
If the emails are not affected then check that the school has sufficient credit to send text messages. Log into http://www.pageone.co.uk/login and check and/or top up SMS credit in order to send text…
17 Aug 2017
Defining the Recipients of Exam Result Messages Select Tools | InTouch | Exam Results Setup | New In the Basic Details panel, enter a Description for the definition. Select the Exam…
28 Jun 2017
InTouch requires the following criteria in order for a communication to be sent to contacts. InTouch Communications box must be ticked Telephone number / Email address must be set to 'Primary' and…
27 Oct 2015
Send option is greyed out in InTouch so emails cannot be completed. As well as a valid email address in the To field please make sure there is text in both the…