Frequently Asked Questions Logo
  • FAQ Home
  • Scomis – Main Site
  • Scomis Remote Support
  • Menu
22 Mar 2013

Groupcall Emerge – Profile not compatible error on Android phone

Posted by michael.stone
Issue You have downloaded the Groupcall Emerge app on your Android device and are logging in, and the following error message is displayed. Resolution Contact Scomis service desk so the Server and…

Categories

  • ►Anycomms (5)
  • ►CMS Customer Management System (1)
  • ►Data Security (24)
    • ►Governance (2)
    • ►Network & Data Security (6)
    • ►Network Access (4)
    • ►Network Intrusion Protection (2)
    • ►Policies (2)
    • ►Support (1)
  • ►Desktop Analysts (25)
    • ►Admin Installations (23)
      • ►DCC apps (5)
      • ►Remote Backup (6)
      • ►SIMS (9)
      • ►Windows 7 Admin Installation (1)
    • ►Curriculum Installations (1)
  • ►Finance (148)
    • ►Claims (1)
    • ►Data Transfer (14)
    • ►Equipment Register (5)
    • ►FCR – Devon Only (8)
    • ►FMS (95)
    • ►Payroll 2 FMS (2)
  • ►General (13)
    • ►Software Packages (4)
  • ►Hosted SIMS (35)
  • ►Microsoft Office (5)
  • ►Scomis Self Service Portal (2)
  • ►Scomis Service Desk (2)
  • ►ScoMISNetwork (2)
    • ►Infrastructure (1)
  • ▼Services (401)
    • ►Encryption (76)
      • ►Deployment (15)
      • ►Support (24)
    • ▼Hosted Apps (186)
      • 5. Completion Sign Off
      • Accessing hosted SIMS with an Apple Mac OS from School
      • Accessing Onedrive on the Hosted Platform
      • Clearing locally cached internet browser files (WebClient)
      • Connecting to the Scomis Hosted SIMS / hosted applications platform with Microsoft Windows Surface tablets
      • Corero Scanned Images Sync tool
      • Credentials Store Tidy Up
      • Data Security Statement for Hosted Applications Service
      • Default/Extended Screen Saver timeout policy on the Hosted Application Service for SIMS
      • Discover Missing in Scomis Hosted (2016)
      • Driverless Printing - Incorrect Print Output / Missing Characters
      • Error: 'Security package error occurred in the transport layer' when connecting to the Hosted platform
      • Explaining the drive mapping in Terminal Server, how to navigate the drives
      • External Connector "Incompatible Database" error after an upgrade
      • Favourite Links in Explorer
      • FPS Web Companion
      • FPS Web Companion Software - Hosted Applications Customers Instructions
      • Hosted Application Service - Backup Processes
      • Hosted Application Service - Extended Third Party Applications
      • Hosted Application Service - How do I log off when my session has frozen?
      • Hosted Applications - Quickletter Template
      • Hosted Applications Bootstrap - 0003 Missing Hosted applications GUI Files in $Local Path
      • Hosted Applications Service for SIMS - Connectivity Requirements Reminder
      • Hosted SIMS using Apple iOS Android devices - how to connect iPad / iPhone / Android guide
      • Hosted User Management
      • How can I log out of Terminal Server
      • How do I import a supplier catalogue into FMS within Hosted Applications
      • How to access Schoolcomms sclog file on Hosted Applications
      • How to add an existing user of Hosted Applications to another School's database (drop down access)
      • How to allow access to External Connector through SmoothWall
      • How to remove a machine proxy
      • How to restrict access to Sims .net
      • How to Suspend or Disable a Scomis Hosted SIMS / Hosted Applications User Account
      • Idle time limits on the Hosted Application Service
      • Left Handed Mouse Click in Terminal Server
      • Left handed mouse won't work with SIMS Terminal Server
      • LloydsLink asking to install tcalnk32.cab add-on within Hosted Applications
      • Margins when Printing from FMS and SIMS in Hosted Applications is incorrect
      • Migration to Hosted Applications
      • Missing Hosted SIMS Shortcut
      • My screen has frozen/I can't click on anything in SIMS Terminal Server
      • NovaT6 required user name on Terminal Server
      • Printing to PDF on the Hosted Application Service (SIMS Terminal Server)
      • PS Financials - Adding a New User
      • PS Financials - Document Imaging - Sync Tool & Empty Scanned Images
      • PS Financials - How to run the Audit
      • PS Financials - Updating licences for your school
      • Quick Guide: To Getting Started with Scomis Hosted Sims
      • Remove the Screwdrivers Driverless Printing Client
      • Remove/uninstall the Scomis Hosted Applications Connection (version 5)
      • Removing a machine level proxy
      • Request for access to Scomis Hosted Applications / Hosted SIMS data
      • Scomis Hosted 2016 Printing Requirement
      • Scomis Hosted Application Connector
      • Scomis Hosted Application Connector - Another version of this product is already installed
      • Scomis Hosted Application Connector - Connection Tester
      • Scomis Hosted Application Connector - Connectivity Requirements
      • Scomis Hosted Application Connector - Error 0003 Missing Hosted Applications GUI Files in $LocalPath
      • Scomis Hosted Application Connector - How the automatic updates work
      • Scomis Hosted Application Connector - Not Responding
      • Scomis Hosted Application Connector - Remote Desktop can’t connect to the remote computer cl2.rdp.scomis.org
      • Scomis Hosted Application Connector - RM CC4 Package
      • Scomis Hosted Application Connector - Second Logon Prompt
      • Scomis Hosted Application Connector - Slow Connector Logon
      • Scomis Hosted Application Connector - Software Restriction Policies / Applocker
      • Scomis Hosted Application Connector - Upgrading / Deploying
      • Scomis Hosted Application Connector - v513 Failover Connectivity
      • Scomis Hosted Application Connector (for hosted SIMS) and remote backup - SWGfL School Connectivity Requirements
      • Scomis Hosted Application Connector / Scomis hosted SIMS - Bandwidth & Internet Connection Requirements
      • Scomis Hosted Application Connector 2016 - Connection problem from Windows 8.1 RDP
      • Scomis Hosted Application Service / hosted SIMS - Remote Access Benefits
      • Scomis Hosted Application v6 - What's New?
      • Scomis Hosted Applications - How do I change my password manually?
      • Scomis Hosted Applications - How to request an External Connector
      • Scomis Hosted Applications Carrier Neutral Connectivity
      • Scomis Hosted Applications Connector v6.16 - What's New?
      • Scomis Hosted SIMS - Discover Benefits
      • Scomis Password Policy
      • Screwdrivers Driverless Printing Client - Upgrading / Deploying
      • Setting up BACS eAdvices on SIMS Terminal Server
      • Setting up Teachers2Parents on Scomis hosted applications platform
      • SIMS .net Quickletter and Office 2010
      • SIMS Emergency Beep Alert
      • SIMS External Connector for third party application which link with SIMS (for schools on our hosted SIMS platform only)
      • Supply Claims only printing one page
      • The edit options are greyed out on my report
      • The version of SIMS on my External Connector is out of date
      • Troubleshooting SIMS Terminal Server connection problems
      • TSPrint 1 - Upgrading to the Latest Hosted Connector
      • TSPrint 2 - Installing the Alternative Printing Client
      • TSPrint 3 - Alternative Printing from the Scomis Hosted Platform
      • Updated Scomis Hosted Platform
      • Using Teachernet and Collect with Hosted Applications
      • Using the File Manager shortcut on the Hosted Platform
      • What is a SIMS External Connector?
      • Windows 10 Creators Edition Update & Scomis Hosted Applications Launcher
      • Workaround - characters/words compressed/bunched when printing Exams Marksheets from some network printers
      • ►3rd Party Applications (18)
      • ►Connector (32)
      • ►Corero (2)
      • ►Driverless Printing (18)
      • ▼Emerge (1)
        • Groupcall Emerge - Profile not compatible error on Android phone
      • ►Implementation (1)
      • ►PS Financials (17)
    • ►Licensing (1)
    • ►Managed Wireless Network (2)
    • ►Remote Backup (15)
    • ►Remote Support (4)
    • ►SIMS Learning Gateway (21)
    • ►Training (3)
    • Accessing hosted SIMS with an Apple Mac OS from School
    • Backup Performance optimisation using the NTFS Journal
    • Data Security Statement for Hosted Applications Service
    • Deployment and Installation Documentation
    • Encryption - Benefits of the ScoMIS Encryption Service / truecrypt comparison
    • Encryption - Can school holidays affect my encrypted device
    • Encryption - Cannot check for version of this installer
    • Encryption - Device synchronisation and configuration updates
    • Encryption - Downloading the setup package to your network
    • Encryption - How the encryption software works
    • Encryption - How To Perform a machine recovery
    • Encryption - How To Perform a user recovery
    • Encryption - Pre-install routine checks
    • Encryption - Secondary school - 03 - Enrol End User
    • Encryption - SSO advice for a school using domain & local users
    • Encryption - The isolation period has expired
    • Encryption - Who can ask for a user recovery
    • Encryption- Removing / re-installing the encryption software
    • Encryption: Alternative ways to log in rather than local administrator
    • Encryption: Can I relax the password policy for my school
    • Encryption: Can I take an image of an encrypted device, i.e with Ghost?
    • Encryption: Copy the setup package to your network
    • Encryption: End user encryption installation
    • Encryption: How can I see a list of users assigned to a device
    • Encryption: How to exclude the Endpoint Encryption File System from an anti-virus on-access scanner
    • Encryption: How To fix bad MBR (Master Boot Record) message after initial installation
    • Encryption: How to obtain the code of the day for use with the recovery tools
    • Encryption: How To Recover Data from an Encrypted Device that won’t start
    • Encryption: How to request access to the Online Recovery Portal for your school
    • Encryption: How to Run a CHKDSK and check the results
    • Encryption: Important read before installing onto Toshiba Notebooks
    • Encryption: Installation on a Viglen Classlink, ISA or TMG Protected Network
    • Encryption: Installation onto HP Powerbook S-Series Laptops
    • Encryption: Removing the encryption installation after a failed installation
    • Encryption: Safetech / Wintech ISO Download
    • Encryption: Using the Scomis Maintenance Utility I can't see all my users
    • Encryption: What to do if a laptop is lost or stolen
    • Encryption: Why do I need a normal and .adm account for my laptop?
    • External Connector "Incompatible Database" error after an upgrade
    • Hosted Application Service - Backup Processes
    • Hosted Applications Bootstrap - 0003 Missing Hosted applications GUI Files in $Local Path
    • Hosted Applications Service for SIMS - Connectivity Requirements Reminder
    • How to run an Remote Backup manually
    • How to use the Data Collection Sheet functionality
    • Idle time limits on the Hosted Application Service
    • Migration to Hosted Applications
    • Missing Hosted SIMS Shortcut
    • PC Waste Disposal
    • Printing to PDF on the Hosted Application Service (SIMS Terminal Server)
    • PS Financials - Adding a New User
    • PS Financials - Document Imaging - Sync Tool & Empty Scanned Images
    • PS Financials - How to run the Audit
    • PS Financials - Updating licences for your school
    • Remote backup: System State using Wbadmin: System state backup failed: Exit Code = -2
    • Remove the Screwdrivers Driverless Printing Client
    • Remove/uninstall the Scomis Hosted Applications Connection (version 5)
    • Scomis Hosted Application Connector
    • Scomis Hosted Application Connector - Another version of this product is already installed
    • Scomis Hosted Application Connector - Connection Tester
    • Scomis Hosted Application Connector - Connectivity Requirements
    • Scomis Hosted Application Connector - Error 0003 Missing Hosted Applications GUI Files in $LocalPath
    • Scomis Hosted Application Connector - How the automatic updates work
    • Scomis Hosted Application Connector - Not Responding
    • Scomis Hosted Application Connector - Remote Desktop can’t connect to the remote computer cl2.rdp.scomis.org
    • Scomis Hosted Application Connector - RM CC4 Package
    • Scomis Hosted Application Connector - Second Logon Prompt
    • Scomis Hosted Application Connector - Slow Connector Logon
    • Scomis Hosted Application Connector - Software Restriction Policies / Applocker
    • Scomis Hosted Application Connector - Upgrading / Deploying
    • Scomis Hosted Application Connector - v513 Failover Connectivity
    • Scomis Hosted Application Connector (for hosted SIMS) and remote backup - SWGfL School Connectivity Requirements
    • Scomis Hosted Application Connector / Scomis hosted SIMS - Bandwidth & Internet Connection Requirements
    • Scomis Hosted Application Connector 2016 - Connection problem from Windows 8.1 RDP
    • Scomis Hosted Application Service / hosted SIMS - Remote Access Benefits
    • Scomis Hosted Applications - How to request an External Connector
    • Scomis Hosted SIMS - Discover Benefits
    • Scomis Password Policy
    • Screwdrivers Driverless Printing Client - Upgrading / Deploying
    • SLG - Customer Requirements
    • SLG - Data Preparation Guide - Provisioning Accounts
    • SLG - Homework in SIMS and SLG
    • SLG - How do we delete an online report or reports which are already published?
    • SLG - How to provision (add) users (teachers, students & parents) to SLG
    • SLG - How to reset a users password for SLG
    • SLG - How to unconsolidate an SLG user
    • SLG - How to unprovision (remove) users (teachers, students & parents) from SLG
    • SLG - Make student name link to details in attendance registers
    • SLG - Pre-Implementation Data Collection Sheet
    • SLG - School Announcements fail to display
    • SLG - SIMS SQL2008 post migration tasks for SLG Schools
    • SLG - South Dartmoor College talk about using SLG (webcast)
    • SLG - Summer Upgrade Notification Support Files
    • SLG Web Part or pages not working in Homework or other areas (compatibility issue with IE10 & IE11)
  • ►SIMS.net (1135)
    • ►Assessment (45)
    • ►Attendance (30)
    • ►Behaviour (8)
    • ►Census (10)
    • ►Course Manager (17)
    • ►Cover (13)
    • ►CTF (20)
    • ►Dinner Money 7 (10)
    • ►Discover (16)
    • ►End of Year (20)
    • ►Examinations (78)
    • ►Intouch (8)
    • ►Key Stage (20)
    • ►Options Online (6)
    • ►ParentApp (11)
    • ►Pay360 Education Payments (1)
    • ►Personnel (27)
    • ►Profiles (4)
    • ►Reports (48)
    • ►SEN (5)
    • ►Students Records (45)
    • ►SWC (2)
    • ►System Manager (9)
    • ►Teacher App (1)
    • ►Technical (12)
    • ►Timetabling (41)
      • ►Options (5)
  • ►Solus 3 (11)
  • ►SWC (2)
  • ►SWGfL (6)
  • ►Technical (185)
    • ►Apple (9)
      • ►iPad (3)
    • ►Backup (4)
    • ►Email (11)
    • ►Hardware (14)
    • ►Networking (21)
    • ►Printers (12)
    • ►RM Curriculum (9)
      • ►RM CC3 (3)
      • ►RM CC4 (3)
    • ►Software (39)
      • ►Antivirus (5)
      • ►GoToAssist (1)
      • ►Internet Explorer (7)
      • ►Office (5)
      • ►Versions (2)
      • ►Viglen Curriculum (2)
    • ►Windows 10 (6)
    • ►Windows 7 (29)
      • ►Workstation Server (15)
  • ►Upgrades (7)
  • FAQ Home
  • Scomis Main Site
  • Scomis On Demand
  • Training Directory
  • Log A Call
  • Facebook
  • Twitter
  • © Scomis 2021
scomis logo