GoTo Resolve – Requirements

System Requirements for End users These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth support experience. Desktop Requirements Hardware 1.33 GHz Dual-core CPU 130MB free memory 260MB free space Network A working internet connection with stable 1 Mbps download upload bandwidth….

Scomis Hosted Application Connector

Our connector is in the process of being updated to enable new features such as smart sizing and the ability to connect back to a 2003 server to enable legacy applications as we migrate everyone over to 2008…

Export to Excel in Edge – Scomis Hosted Platform

Now that Internet Explorer 11 has gone end of life (see here) we have had to deploy Microsoft’s new Edge Chromium browser across the Scomis Hosted Platform. Many websites had stopped working fully in IE11 and had compatibility issues, which resulted in pages not showing fully and some functionality not working. Whilst Edge is now…

Accessing Onedrive on the Hosted Platform

Currently, it is only possible to access your Onedrive data by using the Onedrive website (as opposed to the Onedrive app) within the Scomis Hosted platform. To do this you will need to have the “Onedrive” shortcut allocated to your Hosted account. There will be users within your school who can do this for you…

Using the Scomis Hosted Applications Password Reset Utility

The Password Reset utility is available for Hosted Applications users that have been given access to the User Management Shortcuts and is used to reset Hosted Applications passwords as well as disabling / enabling Hosted Applications user accounts. Username – Use the drop down selector to locate the appropriate Hosted Applications user. Logon Method –…

Clearing locally cached internet browser files (WebClient)

After an update to the Scomis WebClient software it may be necessary to clear locally cached internet browser files which will remove any references to expired security certificates used on Scomis servers. When attempting to connect to WebClient a message from the web browser may be presented indicating that the server authentication certificate was unexpected,…

Hosted Applications Client – 6.xx known issues

Version 6.xx of the Hosted Applications is entirely written in the Microsoft .net framework and represents a fairly major change to the underlying code of the connector.  The Microsoft .net code allows the client to be much smarter, adding functionality such as Secure User Credential validation that occurs before logging onto the platform. Version 6.xx…

How do I access the DFE’S new S2S Site?

Step 1 – Close out of SIMS using Focus – Exit. Step 2 – Go to the start menu and type add/remove programs and locate Hosted SIMS. Step 3 – Uninstall the existing version of Scomis Hosted Applications. Step 4 – Download and install latest Hosted connector via the following link  http://faq.scomis.org/kb9079/ Step 5 –…

Assigning users additional shortcuts within Hosted SIMS

If you have user management access within SIMS.net, you are able to assign users at the school with additional shortcuts. The shortcuts for the users appear along the left side panel and can be viewed/hidden using the 2 green arrows in the top left of the screen. In order to assign the shortcuts, under the…

Incorrect Connect.ini file / missing connect ini file – External Open VPN Connector

Upon trying to open the local copy of SIMS you may encounter the following error: Incorrect C:\Program Files\SIMS\SIMS .net\connect.ini file : System.Exception When downloading the connector for the first time, it should automatically update the connect.ini file with your schools database information. The file should look like the following: [SIMSConnection] ServerName=SIMSDB12\SIMS2008 DatabaseName=School Name ConnectionType=TrustedAuto CommandTimeout=1000000…

How to access/login to Hosted SIMS at home

Occasionally, you may need to be able to access your Scomis Hosted SIMS remotely, such as at home. You can access the Scomis Hosted Applications service from anywhere with an internet connection. In order to do this, NOTE:  Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure…

Hosted Applications – Can’t connect to the remote computer using the specified forward proxy configuration

When connecting to the Scomis Hosted Applications service, if you receive the following error: “Can’t connect to the remote computer using the specified forward proxy configuration” Check to see if you can access the internet and one of the following websites in Internet Explorer (not Chrome) : https://gw.scomis.org https://gw-eclipse.rdp.scomis.org https://gw-swgfl.rdp.scomis.org Check that the proxy in…

Can’t connect to Hosted – Error: Remote Desktop Gateway temporarily unavailable

“Your computer can’t connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable. Try reconnecting later or contact your network administrator for assistance.” This error is usually related to internet connectivity on the workstation, a profile reset for the user will not resolve the error. Test the internet connection, i.e. try…

Updating Local Root and Intermediate Certificates

In order to maintain a secure access to the Scomis Hosted Applications Service, it is essential from time to time to update the SSL certificate that is used to encrypt the traffic.  The SSL certificate is issued by our certificate provider who owns both an Intermediate certificate and root certificate.  These certificates are usually present…

Windows 10 Anniversary Update (32bit) connectivity issues with Scomis Hosted Applications (Microsoft fix)

Since the recent Microsoft Anniversary Update to Windows 10 which appeared to have introduced a bug affecting a 32bit Windows 10 computer’s ability to establish a remote connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive error messages relating to RDP (Remote Desktop Protocol). Previously the only way to resolve this…

Windows 10 Anniversary Update (32bit) connectivity issues with Scomis Hosted Applications

We have become aware of an issue caused by the recent Microsoft Anniversary Update to Windows 10 which appears to have introduced a bug affecting a 32bit Windows 10 computer’s ability to establish a remote connection usually with a ‘Security Package Error’, including to our Hosted Application service. Users are unable to connect to the remote session and receive error…

Scheduled Tasks for SchoolComms on Hosted Applications

  Scheduled Tasks for SchoolComms: Customers may want to use Scheduled Tasks to update SchoolComms however unfortunately this functionality is currently not supported on a Hosted Environment. This is due to the SchoolComms software not being able to specify an individual schools data on a server so it won’t work. Advice: We have spoken to…

SchoolChooser

SchoolChooser is an application that allows a single Scomis Hosted Applications user ID and password to be used with multiple schools on the Hosted Platform.  The initial versions of SchoolChooser allowed users to select a school from a drop down list.  The list was populated from information in the Scomis Hosted Applications platform. What’s New?…

Exporting Users for Importing into Scomis Hosted SIMS

Once SIMS is setup on Scomis Hosted Apps open SIMS as Scotech. Open System Manager – Manage Users Filter User by Active – Yes Group – Class Password – Encrypted SQL Role – Employee Click Search and then Print Use the default settings and click OK Select All and Paste into a Blank Excel Workbook…

Connecting to the Scomis hosted SIMS Application Service using Android devices

It is possible to connect to the Scomis Hosted Application Service (Hosted SIMS) using an Android devices from home or in school using the Microsoft Remote Desktop client. NOTE:  Capita SIMS .net requires Microsoft Office Products for reporting, it is therefore the responsibility of all schools to ensure that all users and devices are covered for remote use rights…

Request for access to Scomis Hosted Applications / Hosted SIMS data

If no one in school has access to add new users to Scomis hosted applications / hosted SIMS service, we are able to do this on your behalf. This may include SIMS – Sims .net permission levels, FMS, Data Transfer or Hosted Applications. Please use the form below to set out your requirements. User Access…