Address validation is enabled by running licence patch 7186.
The activates the address validation service in Tools / Setups / Services
If the service is there (i.e. the patch has been run), and the school phones in to say it is offline, it is one of two things
- It cannot get to the address validation URL (http://www.capitasolus.co.uk/CESAddress/) through the internet
- Check the internet is working at the school
- If the school is using a proxy server check the above URL is listed as an exception.
- The service is not active at Capita’s end (the least likely but worth checking).
Yes to Proxy and Yes to user settings.