Remote Support – using OnDemand or GoToAssist

Scomis can provide remote support to customer using various methods.

We can remotely support your hosted SIMS session by simply asking the user to allow us to share their session without the need of any additional software. This allows us to view your hosted SIMS session only and not your local PC or server.

If we need to set up a remote session to view your workstation or server, we typically use GoToResolve.

gotoresolve image

GoToResolve – Click here to start a GoToResolve remote support session and enter the code given to you by Scomis.

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