NEW PROCEDURES IN PLACE Step 1: The ‘Accounts that have not backed up email’ is sent to the service desk and to supportworks. Within supportworks the email will need to be moved across to the folder entitled ‘Backups. This will need to be done by the person that is on the early. The person that…
After the post-migration has been completed. The school will then have to complete these final processes to sign off the migration. The school will need to check all migrated databases are correct (acceptance testing), all users able to access the service and are able to print to a compatible printer. The completed sign off form…
When clicking print in Supply and getting the print diagloue box and clicking print again the printer only prints out first page, e.g. 1 of 5.
Take the following steps to establish if you have Windows 7 , 64bit or Windows 7 32bit operating system Click Start Right click on Computer Choose Properties Within this section it should say System Type and this will show if you have a 32bit machine or 64bit machine. Alternatively, if you are using Windows XP, Windows…
This is usually a corrupt exe file…………
Procedure for over limit accounts Step 1: The ‘Accounts over limit’ email is sent to the service desk and to supportworks. Within supportworks the email will need to be moved across to the folder entitled ‘backups’. This will need to be done by the person that is on the early. The person that is doing…
To run a manual backup of your PC or server using the Scomis remote backup service, simply do the following. Right mouse click on the system tray icon in the bottom right hand area of your computer screen. Select “Backup Now” in the options. —————————————————————————– If you can’t see this icon, check to see…
Version Six of the Attix 5 SE (Server Edition) client application has introduced the ability to track changed files using the NTFS Change Journal.
Click on the links below to download the relevant MSI or other files required for your installation. Redstor Pro ESE Client Software. Click the title to download the Redstor software for Windows 7 Desktop and above, Windows Server 2008 and above. Click on the latest version link and the select the correct O/S version…
Stone offer a disposal service to DCC whereby they collect equipment from around the council and there is no charge. All hard drives are wiped of data prior to being sent to our recycling facility in Stone where all materials are broken down for recycling. If a school is in the process of buying equipment from…
Issue: The system state backup may fail with the following message in the log: Message: 01:00:05 [System State (using Wbadmin)]: Performing system state backup Message: 01:00:05 [System State (using Wbadmin)]: Waiting for wbadmin to complete. Warning: 01:00:11 [System State (using Wbadmin)]: System state backup failed: Exit Code = -2 Cause: This message indicates that the…
If there is a training course you wish to go on but its not running in your area please contact the Scomis Service Desk via telephone on 01392 385300 or email scomis@devon.gov.uk. We will compile a list of interest and if the demand is sufficient we will set up a training course at a suitable venue. Reviewed…
All details of training courses can be found in the course timetable available from the link below. https://www.scomis.org/courses/ Reviewed on 08/06/2022 – VF
To book on a training course you can either, contact the Scomis Service Desk via telephone on 01392 385300 or email scomis@devon.gov.uk. All course booking acknowledgements are sent via email to the school administration email address. Reviewed: 28/07/2020 – AT
From time to time, you may for whatever reason, need to restore a file which has been lost, deleted or changed. With the Scomis remote backup service, you can do this easily following these notes – nb – You will not be able to perform a restore if the workstation or server is currently backing…
During half term, and school holidays, as many schools switch their PC’s or servers off, Scomis will not be monitoring log files for backup failures and sending out subsequent backup failure emails to the school were applicable. However, if the school would like to check the backup log file themselves whenever they like, they are…
This is the current DCC Password Policy which is applied to the ScoMIS Managed Services. It is also the password policy which schools are recommended to use…
NovaT6 will prompt for a username and password on the Hosted Terminal Server if the user has launched NovaT6 from a custom shortcut.
More often that not, sessions are not actually frozen, so running through these tasks are likely to resolve most issues…
How to change your password in the Hosted Applications.
How to backup the RM CC4 Management Console Database when using Remote Backup Software.
Video guide on how to get you IP address for your computer. Click the link to watch.
Deployment and installation documentation for the ScoMIS Encryption Service