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Sending In-Touch messages to applicants – ‘The following recipients do not have any selected communication method’
When sending messages to applicants through In-Touch, you may receive the error ‘The following recipients do not have any selected communication method’. The reason this is not picking up any of the applicants contact details is because its trying to pick up the applicants contact details themselves. Please change the category to ‘InTouch Contacts of…
InTouch-Behaviour text not retaining bullet points
ESS have confirmed that this is expected functionality, Whilst Intouch is capable of sending messages not every template is suitable for SMS messaging. Unfortunately, SMS messaging does not support the same level of formatting that emails do. We often see examples of formatting and hyperlinks that do not carry over to an SMS message from…
Changes to SIMS Pay & InTouch
In February, ESS SIMS was acquired by new independent owners and is therefore no longer part of Capita. As of the 21st May 2021 the legal name of the company formerly known as Capita ESS Ltd will be changing to Education Software Solutions Ltd. The abbreviation ‘ESS’, which they have been using since February, will…
Nova T6 : Sending a change to the Cycle mid- year
It is not recommended to send a change to the cycle mid year, but in some cases it is necessary if the times or number of periods must be changed before the start of the new year. If the cycle is changed and sent mid year then the correct date range must be entered. It should…
Sending Examination Results to Students via InTouch
Defining the Recipients of Exam Result Messages Select Tools | InTouch | Exam Results Setup | New In the Basic Details panel, enter a Description for the definition. Select the Exam Season for the definition from the drop-down list. If an embargo has been set up for the selected season, the Embargo End date…
Unable to send In Touch text messages
If the emails are not affected then check that the school has sufficient credit to send text messages. Log into http://www.pageone.co.uk/login and check and/or top up SMS credit in order to send text messages. Pageone log in details can be found in Tools>InTouch>Module set up They can be contacted on 0333 200 5033 or via email at customersupport@pageone.co.uk….