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Unable to send In Touch text messages
If the emails are not affected then check that the school has sufficient credit to send text messages. Log into http://www.pageone.co.uk/login and check and/or top up SMS credit in order to send text messages. Pageone log in details can be found in Tools>InTouch>Module set up They can be contacted on 0333 200 5033 or via email at customersupport@pageone.co.uk….
Unable to send InTouch emails
Send option is greyed out in InTouch so emails cannot be completed. As well as a valid email address in the To field please make sure there is text in both the Subject line and in the main body of the message. How useful was this article? Click on a star to rate it! Submit…
How do I setup mailbox auto-forward rules in RM Easymail
Use EasyMail advanced filters to automatically forward email to other members of staff based on content type or sender information.
Redirecting Intouch email responses
When sending out intouch emails, you may wish to redirect responses to your school email rather than the intouch inbox. This can be done by following the steps below. Go to Tools – Intouch – Message Type Defaults Setup In here, search for the message type – eg. General Message and open the record…
Send InTouch messages to leavers contacts
It is possible to send InTouch messages to contacts of students who have now left. There are currently two workarounds for this: Create a User Defined Group for the Contacts Go to Focus | Group | User Defined Groups and enter a Group Description and Short Name. Make sure that the Active State is set…
InTouch-Behaviour text not retaining bullet points
ESS have confirmed that this is expected functionality, Whilst Intouch is capable of sending messages not every template is suitable for SMS messaging. Unfortunately, SMS messaging does not support the same level of formatting that emails do. We often see examples of formatting and hyperlinks that do not carry over to an SMS message from…