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Unable to send InTouch emails
Send option is greyed out in InTouch so emails cannot be completed. As well as a valid email address in the To field please make sure there is text in both the Subject line and in the main body of the message. How useful was this article? Click on a star to rate it! Submit…
How do I setup mailbox auto-forward rules in RM Easymail
Use EasyMail advanced filters to automatically forward email to other members of staff based on content type or sender information.
Unable to send In Touch text messages
If the emails are not affected then check that the school has sufficient credit to send text messages. Log into http://www.pageone.co.uk/login and check and/or top up SMS credit in order to send text messages. Pageone log in details can be found in Tools>InTouch>Module set up They can be contacted on 0333 200 5033 or via email at customersupport@pageone.co.uk….
Can I set up Exam reminders in Intouch?
You can set up Exam Alerts via the following: Tools | InTouch | Exam Reminder Alerts Setup to display the Find Exam Reminder Alert Definition browser. You can send an SMS or email message to internal examination candidates who are scheduled for an exam, reminding them of a forthcoming examination. The message can also be…
What is the difference between Main and Primary Contact Details for students and contacts?
Main: This is used for reporting purposes only and does not pull through or populate within the InTouch module in SIMS.net Primary: This will need to be selected for all mobile numbers and email addresses that you would like available in the InTouch module How useful was this article? Click on a star to…
Sending In-Touch messages to applicants – ‘The following recipients do not have any selected communication method’
When sending messages to applicants through In-Touch, you may receive the error ‘The following recipients do not have any selected communication method’. The reason this is not picking up any of the applicants contact details is because its trying to pick up the applicants contact details themselves. Please change the category to ‘InTouch Contacts of…