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Send InTouch messages to leavers contacts
It is possible to send InTouch messages to contacts of students who have now left. There are currently two workarounds for this: Create a User Defined Group for the Contacts Go to Focus | Group | User Defined Groups and enter a Group Description and Short Name. Make sure that the Active State is set…
InTouch contact requirements.
InTouch requires the following criteria in order for a communication to be sent to contacts. InTouch Communications box must be ticked Telephone number / Email address must be set to ‘Primary’ and have a ‘Location’ Correspondence box must be ticked Parental Responsibility must be ticked Important Note: If the Court Order check box within the…
InTouch-Behaviour text not retaining bullet points
ESS have confirmed that this is expected functionality, Whilst Intouch is capable of sending messages not every template is suitable for SMS messaging. Unfortunately, SMS messaging does not support the same level of formatting that emails do. We often see examples of formatting and hyperlinks that do not carry over to an SMS message from…
Sending Examination Results to Students via InTouch
Defining the Recipients of Exam Result Messages Select Tools | InTouch | Exam Results Setup | New In the Basic Details panel, enter a Description for the definition. Select the Exam Season for the definition from the drop-down list. If an embargo has been set up for the selected season, the Embargo End date…
Can I set up Exam reminders in Intouch?
You can set up Exam Alerts via the following: Tools | InTouch | Exam Reminder Alerts Setup to display the Find Exam Reminder Alert Definition browser. You can send an SMS or email message to internal examination candidates who are scheduled for an exam, reminding them of a forthcoming examination. The message can also be…
How do I setup mailbox auto-forward rules in RM Easymail
Use EasyMail advanced filters to automatically forward email to other members of staff based on content type or sender information.