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Adding new group to System Manager
This example is for enabling scheduled reports. Go to Focus>System Manager>Manage Groups – Click on New Section 1 – enter a Code and Description eg RepSched and Report Scheduler Section 2 – click the green + to add the required users Section 3 – click on the + to expand Core System>Core>Home Page>Report Execution Manager>execute Scheduled…
Sending Examination Results to Students via InTouch
Defining the Recipients of Exam Result Messages Select Tools | InTouch | Exam Results Setup | New In the Basic Details panel, enter a Description for the definition. Select the Exam Season for the definition from the drop-down list. If an embargo has been set up for the selected season, the Embargo End date…
Changes to SIMS Pay & InTouch
In February, ESS SIMS was acquired by new independent owners and is therefore no longer part of Capita. As of the 21st May 2021 the legal name of the company formerly known as Capita ESS Ltd will be changing to Education Software Solutions Ltd. The abbreviation ‘ESS’, which they have been using since February, will…
InTouch-Behaviour text not retaining bullet points
ESS have confirmed that this is expected functionality, Whilst Intouch is capable of sending messages not every template is suitable for SMS messaging. Unfortunately, SMS messaging does not support the same level of formatting that emails do. We often see examples of formatting and hyperlinks that do not carry over to an SMS message from…
Redirecting Intouch email responses
When sending out intouch emails, you may wish to redirect responses to your school email rather than the intouch inbox. This can be done by following the steps below. Go to Tools – Intouch – Message Type Defaults Setup In here, search for the message type – eg. General Message and open the record…
Unable to send In Touch text messages
If the emails are not affected then check that the school has sufficient credit to send text messages. Log into http://www.pageone.co.uk/login and check and/or top up SMS credit in order to send text messages. Pageone log in details can be found in Tools>InTouch>Module set up They can be contacted on 0333 200 5033 or via email at customersupport@pageone.co.uk….