I have downloaded the results file but cannot find it to import.

There are a few possible reasons why users are unable to find any recent results files:
1. The files have been downloaded to the hard disk of another workstation and therefore will need to be copied from there.
2. Users do not have access to the network drive to which the files have been copied. (Users will need to consult their System Manager for assistance with this.)
3. The download has not been successful and therefore the files will need to downloaded again. (It may be necessary to contact the relevant EDI software provider for further assistance.)

If you have tried all these and still have a problem please call the Service Desk

Reviewed 24/5/2019

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