Occasionally a school will call and ask for a CSV file that contains a list of all of the encrypted laptops for that school. The following is the steps required to create this report: Log into the Encryption Management Console. To get to the required program press Start – All programs – Mcafee Endpoint Encryption…
This FAQ will only need to be followed if there is not a duplicated machine name as per the following FAQ – http://faq.scomis.org/kb14883/ A customer will have created a new user to log onto encryption for a laptop. They then get an error when logging on which says “0xE0010020 unknown user name”. This is caused…
Removing Encryption from a machine using the Endpoint Encryption Management Console: BEFORE LOGGING INTO THE CONSOLE – Make sure that you receive an email from the user’s school email address as proof they have permission to access the machine Make sure the workstation which is being decrypted is currently switched on and logged in. Log…
Read this FAQ before installing the Scomis Encryption Service Software onto any HP Powerbook S-series laptops…
To use either of the wintech or safetech recovery tools you will need to obtain a code of the day…
Following feedback from schools and a succesfull pilot we are please to make available an online recovery portal for the encryption service customer with a .adm account.
During the installation routing you may receive an error stating: “Cannot check for version of this installer. Required whitespace was missing”…
Taken from Appendix A of the deployment documentation…
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen…
If your users use a domain user at school and a local user at home when logging onto their laptop they face the following issues…
Scenario – A device will not boot and displays an “Isolation period had expired” error messate…
A number of pre-install checks are made to lessen the risks of problems during installation of the ScoMIS Encryption Service Software. These happen automatically and depending on their outcome can either be classified as a pass, fail or warning. If a condition fails the installation will not proceed and (for example) you may need to install…
How are updates to the devices configuration applied, e.g assigning a new user to a machine…
If you receive an error when attempting to login saying: “The isolation period has expired…
Can I take an image of an encrypted device, i.e with Ghost?
Is there a better way of logging onto an encrypted device as a local administrator than…
Is there a a way of seeing a list of users assigned to a particular laptop?
On going into the User Maintenance Wizard and choosing Refresh from Central Database, some of our users aren’t listed…
The Secondary School Deployment Guidelines suggests that if a member of the ICT team has a laptop, then they need to have a normal user account as…
If a machine was to crash/unexpectedly restart during the encryption you may find the application is installed but the drivers aren’t activated…
When UAC is enabled on Windows 7 or Vista you need to elevate the command prompt to succesfully run the CHKDSK command…
Can I relax the password policy used by the ScoMIS Encryption Service for my school so that my users have simpler password to remember?
Depending on how your network has been configured the Encryption Service software may fail to install in a Viglen Classlink network…
It is possible that during the encryption process or afterwards at a later date the hard disc malfunctions. In this case normal recovery methods will not work with an encrypted disc.
Before installing the ScoMIS Encryption Service software onto a Toshiba Satellite Pro Notebook please make sure of the following…
Encryption: How to exclude the Endpoint Encryption File System from being scanned by an anti-virus on-access scanner on the client computer
This FAQ explains some of the benefits of the ScoMIS encryption service and how this compares in each case to the open source truecrypt solution…
Following the downloading guide does not work, you may have problems with the web page freezing or simply appearing to do nothing…
To enable visually impaired users to easily use an laptop once it has been encrypted you need to contact the Service Desk…
ScoMIS Encryption Service – HOWTO: Perform a User Recovery…