20 Mar 2012
Read this FAQ before installing the Scomis Encryption Service Software onto any HP Powerbook S-series laptops. We have had problems with the software conflicting with the pre-installed HP tools for data security…
12 Jan 2011
Problem: During the installation routing you may receive an error stating: "Cannot check for version of this installer.  Required whitespace was missing" which will look something like: Cause: The installation routine is…
17 Nov 2010
Taken from Appendix A of the deployment documentation... Removing / re-installing the encryption software   Once installed the encryption software cannot be removed by the end user or school.  To remove the…
21 Oct 2010
This FAQ explains what to do if a laptop protected by the encryption service is lost or stolen. Be reassured with the fact that all of your data on that device is…
28 Jun 2010
A number of pre-install checks are made to lessen the risks of problems during installation of the ScoMIS Encryption Service Software.  These happen automatically and depending on their outcome can either be classified…
25 Jun 2010
Summary: If you receive an error when attempting to login saying: "The isolation period has expired." you will need to log a call with the Service Desk who will follow this process...…
Please note that pre-requisites for installing encryption onto a mobile device require it to be fully backed up. We also recommend that (as with any date stored on a computer) the data…
3 Mar 2010
Scenario – A Customer is unable to log onto their encrypted device because they have forgotten their password… Note: If you are a customer who has forgotten your password please telephone the…
Before installating the encryption software you must run a CHKDSK to make sure that the hard drive is mechanically healthy. It is also vital that you run the CHKDSK with the /R…