InTouch-Behaviour text not retaining bullet points

BySarah Hart

ESS have confirmed that this is expected functionality, Whilst Intouch is capable of sending messages not every template is suitable for SMS messaging. Unfortunately, SMS messaging does not support the same level of formatting that emails do. We often see examples of formatting and hyperlinks that do not carry over to an SMS message from…

How can I see all InTouch messages that have been sent and received?

BySarah Hart

There are two ways that this information can be viewed. The first is through Focus/In Touch/Show Messages. This displays an Inbox and Sent box. However, an easier and more beneficial way to see this information is by running an InTouch report. Please go to Reports/InTouch/Messaging Audit. This report provides details of all messages sent to,…