Cannot Print to Curriculum Network Printer(s)

Is there an error message or red/amber LED on the printer?

YES – Obtain printer make and model and approximate age

  1. Re-seat the printer cartridge(s) and ensure there are no paper jams
  2. Restart the printer
  3. If no difference download the manual to troubleshoot the exact problem

NO –  As System Administrator login to the curriculum server (should be done by whomever is responsible for Curriculum network.

  1. Go to Start > Printers & Faxes > Right-click on the printer > Left-click ‘Properties’ > Go to the ‘Ports’ tab > Obtain the IP address and try to ping it
  2. If the ping is unsuccessful ensure the printers network cable is securely plugged in and if it is try a replacement cable, if using a Jet Direct box, ensure this hasn’t died
  3. If the ping is still unsuccessful check the printer hasn’t lost the IP address which it should be assigned – Consult the printer manual to do this and if the address has been wiped off the details can be re-entered as per the guide
  4. If the ping is successful try browsing to the web interface of the printer, i.e. http://10.99.99.99 to see if anything shows in the logs or the current printer status
  5. Finally try clearing any outstanding jobs and restarting the print spooler, if a test page then fails to print a log a call with the Scomis Service Desk.

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Posted in RM Curriculum, Viglen Curriculum and tagged .