All installation (hardware & software) requests will have to be requested via the Scomis Portal, this is for any type of installation that requires a Scomis technician to visit the school. How to log an Installation request: Please log onto the Scomis Portal selfserve.scomis.org. If you are a Hosted Application Service (Terminal Server) School the log in details…
If a user from a Hosted Applications school wants access to the Portal or to be setup in Supportworks they will need to request that a member of staff from their School with System Manager rights in SIMS set them up as a user (they don’t need to be given any permissions) and requested as…
When a user lets us know that they are unable to log in to the Self Service Portal there are a few you can check. If the message says Authorisation Failure, please check your customer ID and / password and try again, check that they are using the correct username. Hosted Application Schools Check if they…
Please see below how to reset a user’s Self Service Portal password for Non Hosted Application Service School only. 1) Login to Terminal Server. 2) Double Click on the icon Supportworks – Reset Password. 3) Read the warning and click Yes to proceed. 4) Select the school 5) Select the username 6) E-mail new password…
What is Scomis Self Service Portal? Scomis Self Service Portal is a Web-based application, which allows you to access your organisation’s IT support and services, at any time of the day. You can log onto Scomis Self Service Portal using your web browser, using the address https://selfserve.scomis.org/ You can use Scomis Self Service Portal to request…