If an address for a parent is missing the House icon you will need to do the following:
- Modify the Parents Address within the Pupils details to have a significant difference. (i.e. House name written in capitals) so when you browse you can see the incorrect address.
- Next look up the parent in Focus – Persons – Contact. Delete the incorrect version of the address and then type in the post code to locate address.
- When browsing you can identify the incorrect address by the changes you made earlier (e.g. house name). Once the address has been added save the contact and reopen the pupil details and the house icon should be present.
Reviewed on 31/07/2020