Unable to access NCA Tools website

 

We have had calls from schools that have been unable to access NCA Tools website via Internet Explorer in Scomis Hosted Applications, and as a locally hosted school. They receive either of the following two errors that are shown below.

sampleerror

Testing performed by Scomis has revealed that the website actively blocks connection requests from the following operating system/web browser combinations:

  • Internet Explorer 6, 7, 8 & 9  on Windows XP
  • Internet Explorer 7, 8 & 9 on Windows Vista
  • Internet Explorer 8, 9 & 10 on Windows 7

Schools will be able to access NCA Tools website using an up to date version of Google Chrome or Internet Explorer 11 on Windows 7 or later. Unfortunately we are unable to provide these browsers in Hosted Applications, data will need to be exported from Hosted Applications to a local machine using File Manager. Please log a call with the Service Desk if you are unsure how to do this.

 

We have raised this issue with the NCA Tools support team so that a permanent fix can be put in place.

 

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