|A CTF has been imported into SIMS, however it has removed the address for the student’s contact(s).|
|Generic patch 23690 is available to resolve the issue so that addresses are not removed upon importing CTFs. If you are a Hosted school, please request that this is applied to your data.
Extract the zip and apply the patch against the SIMS database. With all patches, it is important to apply these when all users are logged out of SIMS and once a backup has been taken of the database.
Once patch has been successfully applied, please re-import the CTF, and this will re-enter the contact’s addresses as required.
Patch 23690 will be included in the Summer 2018 release of SIMS.