If you have changed support provider to Scomis, you will need to send an email to Education Software Solutions to ask for your Solus to be updated to reflect that Scomis are now your current support providers. This enabled Scomis to authorise upgrades and send out patches to you.
Please email SIMSSupportPartners@educationsoftwaresolutions.co.uk. ESS will then update to reflect that Scomis provide ytour support. This will enable Scomis to provide a full SIMS support service to you.