My emails seem to be vanishing from Easy mail after opening them up in outlook.

By default when using Outlook 2002 – 2007 to access emails it removes the original email from Easymail and moves it to your Outlook.  To correct this a tick needs to be placed in Leave a copy of message on server:

  • Open up Outlook – go to tools – email accounts.
  • Click on view or change existing email accounts and click ‘Next’
  • Choose the email account you wish to alter and click on the change icon on the right hand side.
  • On the email account page, choose the More Settings icon down in the bottom right hand corner. You will then see 4 tabs. Choose the 4th tab labelled Advanced and down the bottom of the screen put a tick in Leave a copy of messages on the server. Then place a tick in ‘Remove from server when deleted from Deleted Items’ to stop a build up of emails in your Easymail account.


Reviewed: 14/02/18

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