Reviewed on 08/04/2016
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Problem: When Clicking on the “Users tab” within the Sims Teacher App console, the page is blank and teachers are not showing in the panel. Resolution: Please try logging out and logging back into the Teacher app management console (https://setup. capita-sims.co.uk). If teachers are still not showing, please try restarting Sims Service Manager. Note : Hosted Schools…
Sometimes, the Assessement Wizards become corrupted…
When importing a CTF users are getting the error message ‘The CTF cannot be imported as duplicate Free School Meals entries have been identified in your database’. If you get this message please call the Service Desk for the relevant patch. Service Desk: Patch 22112 should be applied if the school is on v7.194 …
Schools can provide the department with their addresses in whichever format their data is held within their MIS – either; BS7666 address format, (SAON, PAON, post town or other address items) or; address line 1 to 5. Postcode is mandatory for either format. Whilst every effort must be made to obtain these pupil details, the…
If an address for a parent is missing the House icon you will need to do the following: Modify the Parents Address within the Pupils details to have a significant difference. (i.e. House name written in capitals) so when you browse you can see the incorrect address. Next look up the parent in Focus – Persons…
Below is a summary of the process for hosted schools and non hosted schools. Linked documentation shows the details of each step of the process. Teacherapp Installation and Setup Guide SIMS TeacherApp Administrators Guide Using Office 365 with SIMS Teacher App Hosted Schools: School contact Capita and order Sims Teacher App. School checks the pre-requisites….