This may be due to several things, often just because the program is open more than once.
1. Try closing all the data transfer and internet windows then go to DCCApplications>Reformat for FMS
2. Plymouth schools will need to make sure all files are downloaded and unzipped before going to Plymouth Apps>Reformat for FMS
3. Use the close button and the file for FMS should be created
You will not be able to work out the password so if you still get the error log a case with the Service Desk in the usual manner.