To find out why an order was cancelled you will first need to know the date of when the order was cancelled. The reason why it was cancelled will be what was typed by the user who cancelled the order.
Once you know the date:
- Click Reports ->
- then General Ledger ->
- Audit ->
- Audit Trail….
- Enter the Audit Type as General Ledger then click Select
- Set the Audit dates to the day when the order was cancelled and click OK
This will bring up a report of the audit trail for orders on that day. Any Cancelled orders will show the reason why they were cancelled but only if the user entered one.
Last reviewed 21/12/2017