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Solus 3 Troubleshooting Tips
Below are some useful tips for troubleshooting issues with Solus 3. Ensure that the Solus Installation Pre Requisites have been met, check list below: All machines that will form part of the SOLUS3 environment, being those that are used for SIMS, SIMS Discover or FMS, will require certain pre-requisites before the installation of the Agent…
External Connector “Incompatible Database” error after an upgrade
The current auto upgrade application for the external connector was not designed to work on Windows 7 workstations…
Invalid user name/password error when logging into Hosted SIMS
When logging into Hosted SIMS, the user may experience a local SIMS login box or the following error: This error will appear after the initial Remote Desktop Connection screen and after the blue/green Windows server screen where the user profile and group policy settings are being loaded. This is common when the user is logging…
‘Error: Could not open macro storage.’ when running a SIMS report
‘Error: Could not open macro storage.’ when running a report via Reports > Run Report. The cause of this problem was a Microsoft Word File Block Setting. To resolve this you will need to open Microsoft Word and click on File -> Options. On this screen select Trust Centre -> File Block Settings….
GroupCall Emerge on Terminal Server
Groupcall Emerge is an innovative app for iPhone, iPod and iPad devices that enables schools to have an up to the minute copy of SIMS data on a hand held device.
Scomis Hosted Applications – How to request an External Connector
To request the external connector please go to the following webpage