The school has been informed of a change to an email address, this has been left overnight but has not updated on the Admin Console.
Ensure that the user’s email address has been updated and marked as Primary in SIMS
Wait up to an hour for SIMS Parent to be updated.
Return to the Manage Users and select the user(s) in the Re-invite Users list.
Click on Re-invite Parents/Staff/Student to resend the registration email; this resends the email to the correct email address.
To check this go back to Manage Users | Re-invite Users | Locate the user | you’ll see the updated email address for the user.
The screen refreshes once you have resent the invitation.