Taken from Appendix A of the deployment documentation…
Removing / re-installing the encryption software
Once installed the encryption software cannot be removed by the end user or school. To remove the software you will need to log a call with the Scomis Service Desk.
If the encryption software needs to be re-installed for example following a repair after hardware failure please log a call with the Scomis Service Desk. We will need to manually delete the old device from our database to avoid the school being charged for a duplicate device.
Common reasons for removing the software may include
- A laptop has is due to be replaced – the encryption software should be removed so it can be installed onto the replacement device without the school incurring a duplicate charge
- The security profile of the laptop has changed – Our advice is to encrypt all teacher and administration laptops. If a laptop changes role to be used in the curriculum, by pupils or supply teachers for example the encryption software should be removed
Common reasons for re-installing the software may include
- Windows has become corrupted – you will need to re-install the encryption software after re-installing the Windows operating system
- Hardware Failure – if the laptop hard drive fails you will need to re-install the encryption software after the fault has been rectified
Reviewed – 16/02/2015