Encryption- Removing / re-installing the encryption software

Taken from Appendix A of the deployment documentation

Removing / re-installing the encryption software

 

Once installed the encryption software cannot be removed by the end user or school.  To remove the software you will need to log a call with the Scomis Service Desk.

If the encryption software needs to be re-installed for example following a repair after hardware failure please log a call with the Scomis Service Desk.  We will need to manually delete the old device from our database to avoid the school being charged for a duplicate device.

Common reasons for removing the software may include

  • A laptop has is due to be replaced – the encryption software should be removed so it can be installed onto the replacement device without the school incurring a duplicate charge
  • The security profile of the laptop has changed – Our advice is to encrypt all teacher and administration laptops.  If a laptop changes role to be used in the curriculum, by pupils or supply teachers for example the encryption software should be removed

Common reasons for re-installing the software may include

  • Windows has become corrupted – you will need to re-install the encryption software after re-installing the Windows operating system
  • Hardware Failure – if the laptop hard drive fails you will need to re-install the encryption software after the fault has been rectified
Please Note: It is possible to reinstall the Windows operating system by using the installation CD or running a recovery mechanism such as a ghost reload.  This will mean there is no encryption on the hard drive however the original data will remain encrypted and still be secure.

Reviewed – 16/02/2015

Posted in Encryption, Services, Support and tagged , , , , , , , , .