• Bromcom – Adding a Christmas/Special Dinner Money

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    Creating a One Day Christmas/Special Menu This video shows you how to create a Christmas one day menu that replaces the existing option for a single day in Config > Dinner > Dinner Menus. It is possible to have multiple dinner menus available on the same day.      

  • Creating a Wraparound Care club to collect Nursery Payments

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    All 3 to 4-year-olds in England can get 570 free hours per year. It’s usually taken as 15 hours a week for 38 weeks of the year. You can choose to take fewer hours over more weeks, if your childcare provider offers this option. Some parents wish their child to have extra hours and will…

  • My laptop won’t turn on and there are no lights turning on/flashing

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    1. Insert a battery from another (same model) laptop that you know is working.
    2. Try with just the cable attached, remove the battery.
    3. Try with a different power cable, this can be split into 2 parts so can be interchanged with the one that isn’t working to see if it a specific part of the cable

  • My Monitor won’t turn on at all.

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    A quick guide to diagnosing a monitor or display that won’t power on. Check the power switches, cables, and wall socket, then test with known‑working equipment to pinpoint whether the issue lies with the monitor, the computer, or the connection between them.

  • Spring School Census 2026 – Bulletin

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    This FAQ lists the latest information regarding the School Census.  For Schools wanting the latest documentation for Census and using Bromcom – Click here  to jump to the relevant section. For Schools wanting the latest documentation for Census and using Arbor –  Click here  to jump to the relevant section. For information preparation for the upcoming Census…

  • Bromcom: How do I partially refund a “Paid” club pupil order

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    If you need to  partially refund a pupils club order, please take the following steps:   Please browse to Modules> MCAS> Online Payment> View Orders Amend the dates if required and type the pupils name into the search bar as shown in the example screen shot below and double click the order. After clicking the…

  • Bromcom Finance: Individual Salary payments ” Save & Post” button is greyed out

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    Modules > Finance> Homepage> Individual Salary payments The most common reason why the “Save & Post button is greyed out is because you may have zero value lines See example screen shot below: To resolve the issue, simply highlight the payment line in the right hand column and either add a value or delete, you…

  • Bromcom: Exam result not importing into assessment template

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    https://docs.bromcom.com/knowledge-base/how-to-include-exam-results-in-assessments-sheets/ As outlined in the referenced article, you may find that after completing the routine, the expected results do not appear. If this occurs, please verify that your internal subject names are correctly mapped to the exam name. This can be done by navigating to: Config > Analysis > Exam Options Subjects For detailed guidance,…

  • Bromcom: MCAS menu not showing

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    If your MCAS menu is not showing for certain pupils go to Config > Dinner  > Dinner Menus and open the current menu. If any Medical Conditions/Dietary Needs have been added the menu will then only show for students with those Medial Conditions/Dietary Needs. To resolve this remove the links.

  • Bromcom: Taking PM marks in different periods

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    Question: Is it possible to have the PM mark taken at different periods through the week? I.E. P5 the majority of the week but P4 on a Wednesday Answer: This can be setup within Config > Attendance > Registration Update Parameters. If you wanted a different period for each day this would have to be…

  • Bromcom: Updating Staff Current Job Title

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    To update the staff current job title in bulk go to Staff > Selection > Select All and then Actions > Manual Data Export. From here select “Basic Details” and tick “Include empty records where data does not exist” and click Export Open the spreadsheet that has been downloaded and enter all required information. After…

  • Bromcom: Blank screen in MCAS

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    Issue: A parent is logging into MCAS but is being greeted with a blank screen. Resolution: This is likely to be caused by the contact having 2 records within Bromcom. Go to Others > Contact and search for the contacts name Double click on one of the duplicated contact records and remove the student from…

  • School Workforce Census Bulletin 2025

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    This FAQ lists the latest information regarding the School Workforce Census. It contains links to relevant documentation for Arbor and Bromcom. School Workforce Census Date: Thursday 6th November 2025 School Workforce Census Deadline Date to DfE: Friday 21st November 2025 (If you are a maintained school please consult your LA) Latest Census Information KNOWN ISSUES…

  • Adding Pupil Premium to your MIS

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    Arbor ‘Pupil Premium Eligible’ in Arbor is an indicator of whether a student may be eligible for Pupil Premium based on their background, such as being in receipt of Free School Meals. The Pupil Premium tag may not be a true representation of who actually receives Pupil Premium funding in the school (shown by the…

  • Bromcom: Unable to register SSO

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    When trying to Register SSO for a user within Modules > Setup > System Users an error may occur stating “Action Needed: Email address has already been registered”. This happens when an SSO User is deleted prior to the user being removed as SSO. Please ask the users to log into the below link and…

  • MCAS – Dinney money widget is missing to add payments

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    Parents are unable to see the “Dinner money” widget to add payments for their children. Please check the following: Please ensure online payments is enabled via Config> MCAS> Online payments – Please also see How do I enable Bromcom Online payments in MCAS – SCHOOLS – Frequently Asked Questions Ensure the Dinner settings are setup …

  • Bromcom Finance: How do I add a Fund code?

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    Modules> Finance> Homepage> Maintenance>Fund Codes Click New as shown in the below screen shot to create your chosen fund code Please also see guidance on Fund allocation How to allocate Funds

  • Autumn Post 16 School Census 2025 Guide

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    This FAQ lists the latest information regarding the School Census.  For Schools using Bromcom – Click here  to jump to the relevant section. For Schools using Arbor –  Click here  to jump to the relevant section. For all information preparation for the upcoming Census click: Autumn School Census 2025 – Bulletin and Here for the DfE information Complete…

  • Bromcom Finance & Budgeting : How do I enter a Variance reason in Budget Variances

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    Modules> Finance> Homepage> Budgeting> Budget Variances In the budget variances you can add a budget variance reason against e.g a Cost centre as shown in this example below: Note: Any Variance reason needs to be added before you sort your columns – see sorting columns FAQ – Bromcom Finance & Budgets: How do I sort…

  • Autumn School Census 2025 – Bulletin

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    This FAQ lists the latest information regarding the School Census.  For Schools wanting the latest documentation for Census and using Bromcom – Click here  to jump to the relevant section. For Schools wanting the latest documentation for Census and using Arbor –  Click here  to jump to the relevant section. For Schools wanting the latest documentation for…

  • BROMCOM:Shared Staff in a tutor group

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    If you have more than one staff member with scheduled timetabled registers e.g Mr Smith is timetabled for Mon-Wed and Mrs Brown is scheduled Thur- Fri then you might want to remove tick box ten from the Daily Maintenance Settings. The Daily Maintenance Settings are a group of processes that are performed automatically on a…

  • Bromcom: How to see who has received MCAS push notifications

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    To see who has received push notifications you can use Modules > Communication > Overview to see who push notifications have been sent to:         You can use Modules > MyChildAtSchool > Overview to review app installations:     Additionally there is an MCAS domain in Quick Reports for the school to…

  • Bromcom: How do I add part time schedules for nursery students

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    To add Part Time schedules for Nursery students go to Modules > Attendance > Routines > Bulk Attendance Update. You can then select whether you would like to update attendance for individual Students, Class/Groups or Teachers. Then select the Student/s, Class/Group/s or Teacher/s to update by either typing the name in the box or using the Search option by clicking on the Magnifying Glass icon. The Selection List will then…

  • Bromcom: How do I add a comment to an attendance mark in the register?

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    There may be occasions where you need to add a comment to an attendance mark within the register. To do this you will need to go to Modules > Attendance > Manage Attendance. From here you can select the parameters for the register that you would like view. The register will then load. Click into…