System Requirements for End users These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth support experience. Desktop Requirements Hardware 1.33 GHz Dual-core CPU 130MB free memory 260MB free space Network A working internet connection with stable 1 Mbps download upload bandwidth….
Our connector is in the process of being updated to enable new features such as smart sizing and the ability to connect back to a 2003 server to enable legacy applications as we migrate everyone over to 2008…
The Scomis Hosted platform now utilises Microsoft Edge as its Internet Browser. Previously, in Internet Explorer 11, there was a “Print ” button showing in the toolbar at the top of the page. Due to the way that Edge works, this is no longer possible. To bring up the Print Preview and dialogue window, simply…
Scomis training courses are delivered using VMWare Horizon virtual desktops, accessed via an HTML web portal. To ensure that the training course goes as smoothly as possible, Scomis recommend that access to the training portal is checked and verified well in advance. The details of this portal are as follows: Webpage: https://train.scomis.org IP Address of…
This document is intended to help complete the configuration of Redstor remote backup, by guiding you through the default backup selection process. You should have installed the software using FAQ KB19763 You should have also created and configured the backup account using FAQ KB19769 Once the client software has finished the initial configuration, the Redstor…
When an upgrade email is received from 4 Matrix and logged (as a Service Request) by the Service Desk the S&N team will log a Change Request. The Change Request will appear in Support Works Change Schedule detailing when the upgrade will take place. When a school calls asking for the latest 4 Matrix upgrade…
This document will enable you to Install the client software for the scomis Remote Backup software The required files are available on the Scomis / Redstor download page FAQ KB2880 If installing remotely, ensure that you are logged into the remote computer as a user with full local admin rights Scomis Remote…
As part of an upgrade to the Scomis Remote Backup Service we will be migrating customers’ backups from our Devon based datacentres to Redstor’s UK based datacentres. For information Attix is now owned by Redstor. Like our existing service your backups will be stored in ISO27001 accredited UK datacentres; your backups will be securely transmitted…
What if I want to backup more data? Under our improved service many customers will wish to protect more of their data with us – as the more data a customer protects the better value is obtained. This service applies no limits on the amount of data a customer can protect; there are no enforced…
The backup selection tab displays which files/folders on your workstation are being backed up. To view this, open the Redstor backup console To do this, either: (a) Right mouse click on the Redstor icon in the system tray and Open. (b) On the workstation the backup is installed on, go to Start and search for…
This is a file which Schoolcomms sometimes request from a school. It can be found using File Manager in:- F:\Public\SchoolComms\Schoolcomms\hosted username\ Take the most up to date log file (currently sclog-9.6K.log) KB18893
We have become aware of an issue caused by the recent Microsoft Creators Edition Update to Windows 10 which has introduced a bug affecting some updated Windows 10 computer’s ability to establish a remote desktop connection, including to our Hosted Application service. Users are unable to connect to the remote session and receive the error message below Your computer can’t connect to the…
How add a Favourite link for customers who access the Scomis Hosted Applications Service.
Besides a user proxy which may be accessed via Internet Explorer>Tools>Internet Options there may be a proxy set on the machine itself. To find out open a command prompt and type:- netsh winhttp show proxy This usually comes back with Direct access <no proxy server> If, however, there is a proxy listed it can be removed by…
Sometimes when installing the External Connector you will receive and error asking if the Clock on the computer is incorrect and the install will fail. You may get errors such as the following: “It is possible that your Clock is wrong and doesn’t match the Server Time.” “ERROR – Creating XMLRPC Object” To resolve this check the…
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When working within the Hosted Application Service (Terminal Server) it is asking to install a tcalnk32.cab add-on in order to be able to print online statements from Lloydslink. Unfortunately due to restrictions within the Hosted Application Service (Terminal Server) it is not possible to do this so in order to print Lloydslink online bank statements you…
You are in the Storage Platform console and try and connect to a backup client and it gives the error that the username or password is incorrect. It is most likely that the encryption key used contains a character which causes this error – ie a colon : Check the Scomis password generator to see…
When connecting to the Scomis Hosted Application service you may get an error relating to “Remote Desktop can’t connect to the remote computer”
When connecting to the Scomis Hosted Application service you may get an error relating to “Remote Desktop can’t connect to the remote computer”
When installing the Scomis Hosted Apps Connector the installation package will attempt to remove existing versions before completing installation. In some circumstances this will not be possible and you will get an error stating
If your school network uses Applocker or other Software Restriction Policiy software such as RM CC3/4 you need to be aware of the following…
Built into the Hosted Application Connection is a connection tester that will work through testing the connectivity required for access to our services…
You may find the problems logging onto the Hosted Application Connector with Windows 8, 8.1 or Windows 7 after you install the RDP 8.0 update…
Support information (more to follow) Solution is to be installed in two DCC Care Homes – management software runs in the cloud and power to the access points is provided by Ubiquiti TOUGHswitch carrier switches, Internet connections through Meraki MX60 Security appliance and MR18 access points. DCC PCs connect through a Fortinet VPN managed by…
When logging onto the service through the Connector you may find a second login box asks for your password..
You may get the error “Hosted Applications Bootstrap – 0003 Missing Hosted applications GUI Files in $Local Path” when launching the hosted application connector…
Scomis install, configure and support many types of WiFi solution that fit different needs. These are the managed WiFi systems that are in place: UniFi Access points from Ubiquiti (new installations, support) Meraki Access points from Cisco (new installations, support) Meru Access points (new installations (possibly with RM, limited support) Nortel Access points and controllers (no…
You may find the initial logon to the service through the Hosted Application Connector is slow, on some systems it can take upwards of 60 seconds…
Using/configuring the Hosted Applications Sync tool for Corero