System Requirements for End users These hardware, operating system, and browser requirements apply to your end users’ computers. Recommendations for network configurations are made to ensure a smooth support experience. Desktop Requirements Hardware 1.33 GHz Dual-core CPU 130MB free memory 260MB free space Network A working internet connection with stable 1 Mbps download upload bandwidth….
Our connector is in the process of being updated to enable new features such as smart sizing and the ability to connect back to a 2003 server to enable legacy applications as we migrate everyone over to 2008…
The Autumn 2023 SIMS Upgrade (V7.214) & FMS (V6.214) is planned to be rolled out on the evening of : Friday 10th of November (Scomis Hosted users please log off by 5pm) Non Hosted users: The new release will be authorised in Solus on: Friday 10th of November SIMS Release Notes FMS Release Notes SIMS…
All the applications required to run SIMS and FMS are installed on the Hosted Application Service…
When attempting to access the Scomis Training environment on https://train.scomis.org we have seen a small number of users experience the following error: “Error – expecting a single child node with tag: authentication” If you click on “OK”, you receive the following error: “Error – Failed to connect to the Connection Server.” To resolve this error,…
The Scomis Hosted platform now utilises Microsoft Edge as its Internet Browser. Previously, in Internet Explorer 11, there was a “Print ” button showing in the toolbar at the top of the page. Due to the way that Edge works, this is no longer possible. To bring up the Print Preview and dialogue window, simply…
When using Microsoft Edge browser to access the Training and Support environment (https://train.scomis.org) we have seen the following behaviour: Browse to https://train.scomis.org Log in with user details, user is presented with the option for the Primary or Secondary Training Pools. User clicks on one of the pools to launch a session but the following message…
Now that Internet Explorer 11 has gone end of life (see here) we have had to deploy Microsoft’s new Edge Chromium browser across the Scomis Hosted Platform. Many websites had stopped working fully in IE11 and had compatibility issues, which resulted in pages not showing fully and some functionality not working. Whilst Edge is now…
Internet Explorer 11 is now End of Life so we have had to deploy Microsoft’s Edge browser for use. Downloading a file is slightly different in Edge than it was in Internet Explorer. When you click on a file to download (for example, Exams base data files) the file will automatically be downloaded to the…
The Summer 2022 SIMS Upgrade (V7.206) & FMS (V6.206) is planned to be rolled out on the evening of Friday 22nd July 2022 from 5.30pm (Scomis Hosted users please log off by 5pm) Important Information: Following the upgrade ESS have had reports from Schools to advise that they aren’t able to access Edit Marks…
Scomis training courses are delivered using VMWare Horizon virtual desktops, accessed via an HTML web portal. To ensure that the training course goes as smoothly as possible, Scomis recommend that access to the training portal is checked and verified well in advance. The details of this portal are as follows: Webpage: https://train.scomis.org IP Address of…
After upgrading to version v6.16/7 of the Scomis Hosted Apps connector (to access your hosted SIMS account) you may wonder what has changed… Scomis Hosted Connector v6.16/7 release: Version v6.16/7 Connector builds upon the success of the v6.10 Connector. The new v6.16 Connector for Windows fixed several bugs as well as added new features. The…
When we release SIM’s latest update onto our Hosted platform the SIMS Auto Update tool, included with the External Connector, will automatically update the instance of SIMS included with the connector to the same version. However some third party applications such as Inventry are constantly connecting to SIMS which stops the auto update tool from…
Currently, it is only possible to access your Onedrive data by using the Onedrive website (as opposed to the Onedrive app) within the Scomis Hosted platform. To do this you will need to have the “Onedrive” shortcut allocated to your Hosted account. There will be users within your school who can do this for you…
Introducing the Hosted User Management App The Hosted Applications Service User Management tools have been refreshed, with tighter intergration with SIMS.net as well as adding a few new features. The aim of the new tool is to replace all of the previous shortcuts, with a single multi-function app. The app will let you Request New…
If you bring your school laptop home with you to work on SIMS you will need to turn off your proxy address via Internet Options>Connectivity>LAN Settings in order to login to Hosted SIMS. Sometimes after disabling the proxy this way you are still unable to login to Hosted SIMS. If this is the case open…
This faq details how we backup the Hosted Application Service…
After an update to the Scomis WebClient software it may be necessary to clear locally cached internet browser files which will remove any references to expired security certificates used on Scomis servers. When attempting to connect to WebClient a message from the web browser may be presented indicating that the server authentication certificate was unexpected,…
Discover icon missing from SIMS. If you are logged into Scomis Hosted 2016 and Discover is missing please try the following fix: Open File Manager from the shortcuts. Type in the following replacing * with your username: C:\Users\***********\Windows\SIMS.INI Example C:\Users\Jill.Foster45\Windows\SIMS.INI The SIMS.ini file will open in notepad. Update the link which says: SIMSDiscoverDirectory=G:\Discover Client\ to:…
Occasionally the Windows Credentials Store will contain cached Scomis credentials which are no longer valid or are no longer relevant. The Scomis Credentials Store Tidy tool will delete any Scomis Credential from the local Windows Credentials Management store for the currently logged on user, use this tool when advised to by the Scomis Service Desk….
Error: Security package error occurred in the transport layer for Windows 10 users trying to connect to Scomis Hosted Applications platform. This issue is affecting Windows 10 users that are connecting to the legacy gateway server for Windows 7 machines. The following FAQ http://faq.scomis.org/kb11624/ has more information related to the specific gateway servers. The default…
Scomis Hosted Application 2016 Service uses Microsoft Remote Desktop Printing.This means that any printers which are used with Scomis Hosted Application Service are required to be Microsoft Certified and Compatible with Microsoft Windows Server 2016.If they are not on the Microsoft certified list, which can be found below, printing from Scomis Hosted may have unpredictable…
After upgrading to version 6 of the Scomis Hosted Apps connector (to access your hosted SIMS account) you may wonder what has changed… Scomis Hosted Connector v6 release: Version 6 has been built around Microsoft’s .Net Framework and contains all of the previous features and functionality of the v5.42 client (the last main release). **IMPORTANT** Because…
Problem: Windows 10 fails to connect to Scomis Hosted Applications (SIMS) Error: RemoteApp Disconnected You may receive the above error on Windows 10 machines after the Creators edition update. Fix: An addition to the registry is required, you will need to run regedit from the search bar, from there you need to go through to…
Scomis have reviewed the process of data extractions from SIMS databases by third party applications and in particular by accounts that bypass the sims application (interface) and talk to the sims SQL database directly (known as Direct SQL access). The audit has been completed as a result of the new GDPR regulations coming into force…
This document is intended to help complete the configuration of Redstor remote backup, by guiding you through the default backup selection process. You should have installed the software using FAQ KB19763 You should have also created and configured the backup account using FAQ KB19769 Once the client software has finished the initial configuration, the Redstor…
Hosted school – error window “Unable to connect to Truancy Call” Reset the user’s profile in the first instance. kb20135
When an upgrade email is received from 4 Matrix and logged (as a Service Request) by the Service Desk the S&N team will log a Change Request. The Change Request will appear in Support Works Change Schedule detailing when the upgrade will take place. When a school calls asking for the latest 4 Matrix upgrade…
This document will enable you to complete the installation and configuration of the Redstor backup client on your computer. You should have already followed the instructions in FAQ KB19763 to install the Backup Client. The Setup Wizard runs automatically the first time the Backup Client is opened. It comprises two components, the Account Wizard…
This document will enable you to Install the client software for the scomis Remote Backup software The required files are available on the Scomis / Redstor download page FAQ KB2880 If installing remotely, ensure that you are logged into the remote computer as a user with full local admin rights Scomis Remote…